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1.5
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Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
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Ordered on December 12, still "processing" although was in stock. Fake delivery attempts by Lex, customer services have been promising refund now for well over two weeks.

Lots of ridiculous generic emails about waiting of goods being returned to supplier.

( seems lazada expect customer to pay for theft of goods by lex employees) CS will state anything to end chat once they are pressurised. Intend doing a card payment reversal for fraud unless money is returned to my account by Jan 9 latest.

Reason of review: Poor customer service.

Monetary Loss: $2160.

Preferred solution: Full refund.

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LazadaPH
#1625863

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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