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On Nov 18, 2016 @ 8:51am, Lazada sent me text that they will be delivering my orders on that day.I'm so excited patiently waiting for my order and so waiting for a call from Lazada or distributor.

I was disappointed then.IOn Nov 18, 2016 @ 8:16pm, Lazada sent me a text message again that they tried to deliver my orders but they couldnt find my address. They asked further detail of my address. I send on the smart number since I couldnt send it on 2327. I emphasized in my reply that they HAVE MY CELLPHONE NUMBER, if THEY have doubt/inquiry in my address, they are free to call me as what previous LEX do every delivery since 2015.

Until now, i dont have any feedback, no text or call or email.

So disgusting!I hope I can here from you sooner.

I liked: Online shopping.

I didn't like: Customer support.

Review #959279 is a subjective opinion of a user.

2.0
Billing Practices
Discounts and Special Offers
Warranty
Customer service
Turnaround Time
Additional Fees
Advertised vs Delivered
Product or Service Quality
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Website
Privacy and Data Security
Price Affordability
Delivery Service
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $20
Preferred solution Deliver product or service ordered

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LazadaPH
Makati, Manila, Philippines #1246347
We're sorry to hear about this, arkzenvirgievergil. May we ask for the order number for this transaction so that we can check it? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

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