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2 comments

I ordered two pairs of salomon shoes on September 9, 20220 at the price of 7912 but I received only one pair of shoes.

Monetary Loss: $4000.

Preferred solution: Full refund.

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#1925013

Hi, Sir Bolivar. We understand your disappointments and we appreciate that you reached out to us.

Once you received an item with problem, no worries, because we have a return policy. You may fill out an online return form that you may check on your Lazada app. You may click this link: https://lzd.co/How_To_Return on how to return. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

#1924330

Hi Ma'am/Sir, we're sorry to hear that. Please be advised that you may return the item to us within 7 days (counting starts once order status is Delivered).

Pack the item with the complete package, together with the sales invoice, inclusive accessories and attach return label. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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