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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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1 comment

I would want to cancel my order, Cherry Mobile Flare S4 16 gb ( white / silver ) which costs P4,899, that I ordered a week ago. It promised it would arrived yesterday or tomorrow but it didn't.

If it arrives, I would not pay for it. This is the second time that it happened. My first order, the earphones, came in like more than a week after I ordered it when they promised that they would deliver it in three days. Lazada's delivery service is really poor and it sucks.

I would probably not purchase any product here ever again. They make their customers wait too long for their purchased product.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Cancel my order..

I didn't like: Not keeping promises.

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Hi. Thanks for letting us know about your concern.

Please be informed that the date provided upon check out was just an ESTIMATED date of delivery and not the STANDARD delivery time frame which is 1-7 BUSINESS days for orders within Metro Manila and 5-12 BUSINESS days for those that are outside the Metro. Except of course for the import items which has 21-25 business days (30 calendar days) and POWERBANKS or anything that has LITHIUM content which has an additional 15 calendar days ontop of the standard del. time frame if within Visayas and Mindanao. Saturdays, Sundays and holidays not included.

You will receive a notification once item will be out for delivery. To easily track your orders, you may just click this link:

However, we would also understand if you wouldn't accept the delivery once it get there. Good day!

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