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I placed my order a week ago, Jan 30.

> Bentley Electric Rechargeable Ride On Toy Car for Kids with free baby knee pads

> Order #219702135528459

> Placed on 30 Jan 2019 13:45:41

> Paid by card xxxx-9257

> Authorization Code 271096

As stated on the site, it was supposed to be deliver between Feb 1-6. As per the seller, STATUS: WAITING FOR LAZADA courier to pick up the parcel.

Can you help me on this? Not sure on the process, but it will be better if you can give a clear status of my order. It was worth more than P5,000+.

Seller is just reading my chat.

Thanks!

Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Seller hasn't been deliver my order. I order the item a week ago. As per seller, STATUS: WAITING FOR LAZADA COURIER TO PICK UP THE PARCEL..

Monetary Loss: $5560.

Preferred solution: Deliver product or service ordered.

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Anonymous
#1643699

as per email from Lazada - "the refund to reflect in your account may take longer as we can only process your refund once your item(s) is returned to the seller." Item was NOT delivered to me. It was refunded the day after due date of delivery.

I received my credit card bill, and the item I ordered is reflected on my bill statement.

I will call the CC company to inquire if request for reversal has been processed. Please take note that the amount I paid and should be refunded is P5,559.87!

LazadaPH
#1642767

Hi Ma'am/Sir, we understand your disappointments and we appreciate that you reached out to us. Upon checking on your order it was already cancelled and refund was already processed via reversal on your card.

In line with the refund, please be informed that it will reflect as a reversed charge within 5 to 15 banking days if you used a credit card and 5 to 45 banking days if a debit card. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

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