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NESCAFE DOLCE GUSTO Genio 2 Coffee Machine (Matte Black) w/FREE9Boxes Coffee Capsules 1 Year Local Supplier Warranty ₱ 6,499.00 × 1 Cancel items Not delivered - even the shop is LAZADA. Tendency 90 percent late or5 no delivery since working with 2go.

WORST CUSTOMER SERVICE EVER COMPARED TO AMAZON OR EBAY ! NESCAFE DOLCE GUSTO Genio 2 Coffee Machine (Matte Black) w/FREE9Boxes Coffee Capsules 1 Year Local Supplier Warranty ₱ 6,499.00 × 1 Cancel items Not delivered - even the shop is LAZADA.

Tendency 90 percent late or5 no delivery since working with 2go. WORST CUSTOMER SERVICE EVER COMPARED TO AMAZON OR EBAY !

Review about: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $7000.

I liked: Online product range and ease of payments.

I didn't like: Customer service, Poor customer feedback, Poor assistance.

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LazadaPH
#1378393

Hello, we do understand your concern. Please be informed that we only accept Local or Peso account for a Credit card or Debit card.

Once the order is canceled, the amount will return to your account for 5 to 15 Banking days for Credit card and 5 to 45 Banking days for Debit card. No penalty will be imposed since the transaction did not push through in Lazada’s system. Please be advised that this is a system-generated cancellation and we have not collected any payment from your card since it was declined by our system. The amount will just be in a floating status.

We also encourage our customers to indicate the exact address including the house number, street name or number, barangay and even the nearest landmark their address. Even the Active email and contact number so our couriers will find your address easily because the delivery team does contact the customers once the order is ready for delivery. You may also connect with us through our social media accounts like Lazada Philippines Facebook page, Twitter, Instagram, Google+ and Youtube.

You may also contact us via www.lazada.com.ph/contact. Thank you!

Anonymous
#1377771

True

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