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Advertised vs Delivered
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I ordered last february 28 and until now haven't yet received the item. and all lazada did was just replying standard format emails then no feedback and updates again for weeks.

calls are useless since they were told to say "i understand" but does not even empathize to customer, all answers are not worth our time. we told them to cancel the order many times but still no feedback. NOT BUYING ANYMORE! CUSTOMER SERVICE IS VERY POOR.

VERY DISAPPOINTED SINCE LOYAL CUSTOMER AKO.

ALSO THEY SHOULD BE THE ONE TO BE PISSED-OFF ON THEIR MERCHANTS NOT ME. SO PLEASE TO ALL, DON'T EVER TRUST LAZADA TO TAKE CARE OF YOUR PROBLEM IF THERE'S AN ISSUE.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Full refund.

I didn't like: Never received item.

Company wrote 0 public responses to the review from Apr 16, 2016.
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LazadaPH
#1148810

Hi. We're sorry to hear about your concern.

May we ask for any ticket or order number for us to pull up your records on our system and give you an update? Thanks!

Anonymous
to LazadaPH #1150458

For your info, we have been calling Lazada (using our own money thru our mobile phone) several times but up to this day, we haven't received our refund yet. Below is the last email sent to us by Carla, a supervisor, after our last call:

-----

Customer Service Management, Apr 17, 6:14 PM:

This is regarding order number 376641212, for the Grado SR80E On Ear Headphones (Black).

We apologize that you have not received your order. We understand that you wish to receive a refund for this item. A request has been submitted to have your refund processed and as soon as we receive a response we will provide you with an update. We appreciate your patience and understanding.

Should you wish to contact us again, you may do so by visiting www.lazada.com.ph/contact or giving us a call any time of the day at (02) 795-8900.

For more information about Lazada, please refer to our Help Center page at http://www.lazada.com.ph/helpcenter/.

Best regards, Carla Customer Service Management | Customer Service | Lazada.com.ph ---- We have sent AGAIN another email following this up. And we have been repeatedly telling you that we want a refund.

WHERE IS OUR MONEY!!! GIVE US OUR MONEY BACK!!!

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