San Pedro, Manila
Resolved
2.4
Details
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Warranty
Website
1 comment

Update by user Feb 23, 2015

Asked for refund. Got the refund.

Original review posted by user Jan 09, 2015

Received an email from Lazada informing me that my item is being shipped via DHL and provided me with a shipping/waybill number. After a few days, a checked the status of my shipment from DHL's tracking system and it generated an error informing me that it does not exists.

Almost a month has passed and still no changes nor updates from DHL's tracking system and Lazada.

I had a bad feeling that this item maybe coming from overseas and I will have to pay a fee to get that item even when they say the shipping will be free. Sucks.

Reason of review: Order processing issue.

Monetary Loss: $45.

Preferred solution: Deliver product or service ordered.

I liked: Wide array of products.

I didn't like: Very poor customer service, Giving false information, Inconsistent delivery.

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solobis_clara
#928854

Yes, lazada SUCKS big time. Lucky you, you got an email from them.

Me, never got anything, not a single email. Sent 2 support tickets, haven't got any reply. File a paypal dispute, still nothing. Why is lazada being silent?

Because they SUCK.

After the prescribed time, I'll be able to brand them SCAMMERS. I strongly recommend to whoever reading this that NEVER, EVER, transact with lazada.

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