Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Update by user Feb 11

oh and ps: Having ordered hundreds of items from Lazada over the last few years then only time I have ever had any problems is when it's express delivery. Not once have I had an issue when it's gone through the lex ph standard delivery. They really need to hire better companies for express delivery.

Update by user Feb 11

Didn't hear anything from them but just after posting the review it was suddenly resolved. A new status was added after the one saying returned to sender because of too many failed delivery attempts with the new one now saying that entrego lost the package. Money was then refunded.

Original review posted by user Jan 03

Ordered item mid december and paid extra for same day delivery. Later on Recieved txt and email saying item is on board to be delivered ..

By night time another update saying no delivery attempt made on route,even though paying for same day delivery. 2 days later receive another txt again sayingon board for delivery that day... again we were all home all day waiting but no delivery . Have now missed recieveing xmas gift however another 2 days later again txt saying it will be delivered.

This time for only 2 hours before saying delivery failed again. It then changed to returned to sender and deliver failed three times. Even though the first time rheir own tracking says attempt wasnt even made to deliver. Lazada only tell me to reorder but wont say when i will be refunded not if i can use my voucher again as i used a p100 voucher when paying for it..

I did nothing wrong and was always home and with phone on alone with many other people in the house. I even received other lazada orders on 2 of those days so obviously i was here. So i shouldn't use my voucher yet i have to keep on waiting now all because the freight service they contract with make up lies about delivery.

Entrego have no phone contact number . I can't get the lazada chat to work so i have to call but it goes through mobile load so fast.

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Order processing issue.

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