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3 comments
3.3
Poster decreased review rating.

Update by user Aug 23, 2020

So, I did receive the money from the wallet, had to go to LBC to pick it up, wallet is still frozen, still cannot purchase anything unless I get COD. But, wait, it gets better, I had another product, that was returned because it was stuck in a distribution hub for over a month, so Lazada cancelled it.

And the refund was processing for over a month, I paid for the product with my debit card, not the wallet, so finally yesterday I received an email, they sent me a coupon for the cost of the product and put in my wallet, which was frozen by them, and now I cannot withdraw it.

Their policy is to reverse the charges if bought with a credit or debit card, but they decided to put it a wallet that they froze. I used to like Lazada, now I won't buy anything there, and I would not advise anyone else to, and if you do, never use the wallet, it's a trap.

Original review posted by user Jul 30, 2020

I know how you feel, I have been trying to get my money back that they have stolen from me. I had a seller cancel and order, not me, and I paid through my wallet, when they refunded the money I was told I could not withdrawal my money because I cancelled the order and I would have to use that money to purchase other products.

However, I did not cancel the order the seller did, and I should not be held responsible for their actions. So I requested a withdrawal of funds, they said they could do that, but it would take 10 working days, it has been over a month.

I lost 11,879.10 pesos. I have talked to customer service numerous times, all have told me they have escalated the request and I would hear from them in 24-48 hours, I have never heard from them.

User's recommendation: do not use Lazada wallet.

Monetary Loss: $11879.

Preferred solution: Full refund.

Lazada Philippines Pros: I have toi say they have a lot of pros, I have used them for years.

Lazada Philippines Cons: No refund and constantly being lied to, Never use the lazada wallet.

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#1903257

We do understand how you feel as a customer and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, and Youtube, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

#1904533
@lazadaph

Order number: 296107****43170 Item: Dewalt-DCD796M2: 18V Brushless Hammer Drill Driver 2 4.0Ah Batteries [107057****] Concern: customer received the refund but he can't use it for used for purchasing, customer want's to withdraw the money from his Lazada Wallet Resolution: As we have discussed we will follow up your request to our back of house. Please do expect for an update within 24-48 hours. (it has been since June) case #205000****320669 case # (205000****991005) Thanks

#1905188
@lazadaph

I have tried your live chat, and still nothing is done. I am told it is because the escalation team has done nothing, maybe you all should change their name.

I just want my money back, it is not Lazada's to keep. And I really do not think you understand how I feel as a customer, I feel that I had money stolen from me because a seller decided to cancel the order.

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