I placed an order last November 11,2018 using the Lazada Wallet as payment method.
I top up my Lazada Wallet with enough money to pay my order. However, my order is still on Pending Payment status.
According to one of their Customer Service Representative it should have automatically been paid since I have enough balance in my Lazada Wallet. I called their Customer Service hotline many times and all they can say is that they have a system issue and it is under investigation. My order got cancelled by the system in the end because it reached the due date for payment. I am really disappointed.
They always advertise convenience shopping yet they let their customers experience frustration.
They did nothing and just say sorry.
Product or Service Mentioned: Lazada Philippines Shipping Service.
Reason of review: Problems with payment.
Preferred solution: Let the company propose a solution.
I didn't like: Do not value customers.