I ordered a Nintendo 3DSXL as a Christmas gift to my daughter. The Lazada rider delivered the package when I was out and my Auntie received it for me and paid 11,995 pesos in hard earned cash.
When I returned home and opened it inside were 2 bags of borax detergent. I'm wondering is this a joke! This is clearly not Nintendo. Thereafter I also noticed I received a text and email that the Lazada rider said that I requested for postponement of delivery which I did not do!
The Lazada rider already took my hard earned cash, clearly this is not an honest mistake but a scam. I already paid for the Nintendo and what I get are 2 kilos of borax detergent! This did not only ruined my trust in Lazada but it also ruined Christmas for my kid!
I want my money returned ASAP! And will file a case in DTI if this is not resolved immediately and I will tell all my friends how fraudulent and easy target for Scammers Lazada is.
Product or Service Mentioned: Nintendo Video Game Console.
Reason of review: Scam.
Monetary Loss: $240.
Preferred solution: Full refund.
I didn't like: Customer service and how there are no buyers protection.