What I learned from Lazada is that they are pretty reliable for low-price stuff, but any item of high value and their logistics and delivery is a nightmare. I bought an iphone from them and not only did it exceeded the delivery time allotment (10-15 days, exclusive of holidays and weekends), but their third-party courier (LBC) is pretty unreliable as well.
I had to consistently follow-up (everyday) and pressure them to make an "attempt" to deliver. Plus, communication between LBC and Lazada is pretty much non-existent, tardy, and unresponsive.
Instead of just complaining to just one company, I ended up having to follow-up on both. And don't even get me started on their customer care services.
Product or Service Mentioned: Lazada Philippines Customer Care.
Reason of review: Problem with delivery.
Monetary Loss: $300.
Preferred solution: Deliver product or service ordered.
I didn't like: Delivery, Customer care, Courier.