Not resolved
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

Lazada sent me the wrong item that was meant for another person. I returned it and didn't get a refund - their customer service people are disregarding my emails.

I won't be bothered by it if it didn't cost me anything, but I already PAID for the product! I keep following up via email but they always either just 1) tell me with a generic email that they don't have the returned item back yet, or 2) ignore me.

I must say that they have a RUDE customer service because they keep ignoring my request for assistance. I always received response prior to returning the wrong item, but when I already sent it for return, they no longer cared about me as a customer.

Reason of review: Not as described.

I didn't like: Customer support, Slow refund process, Unfair, Owes customer money then disregards request for refund.

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Makati, Manila, Philippines #1112561

Hi, may we ask for the order number so we can help you out? - Chris

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