Bacoor, Cavite
1 comment
Not resolved

The first time I ordered from them was great.So i was excited to get another products again.

The orders weren't cash on delivery so i had to go to nearest hellopay center which is 7/11 last october 20. The expected delivery date was nov16-21 which was a total bummer. But i digress. The products came way earlier than expected which was defenitely awesome.

To my surprise, they delivered wrong item. So i had to call their customer service right away to take acrion on this. I had to call twice which costs me 200 pesos in order for them to fix it. In the end this 35weeks pregnant mother had to go to the nearest lbc branch to return the product then i have to wait for their call so i can refund the money which they couldnt tell me when or where.

The thing is, im giving birth within the next few weeks so i need to complete my baby's stuffs before delivery but due to their pooooooor coordination, i have to go to the other town to get what i needed. Today, i checked the status of my return on their website, they changed the image of my order from the original product i ordered to the one they sent me. Which made me a little suspicious!

I ended up Deleting the app and will never ever order again!

Review about: 4 Baby Blanket.

Review #948889 is a subjective opinion of a user.

2.2
Discounts and Special Offers
Price Affordability
Diversity of Products or Services
Product or Service Quality
Turnaround Time
Exchange, Refund and Cancellation Policy
Delivery Service
Advertised vs Delivered
Privacy and Data Security
Customer service
Additional Fees
Warranty
Billing Practices
Website
Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Lazada Philippines?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LazadaPH
We're sorry to hear about what happened to your previous order. May we ask for the order number for us to give you an update? Also please be informed that if you paid via HelloPay, and a refund was processed, the amount will automatically be reversed back to your HelloPay account of course. If you already received a notification that your refund has been initiated, refund will follow within 24-48 hours. For more HelloPay refund concerns, customers can send an email to help@hellopay.com or contact  (+63) 02 754 1200. And for more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

You May Also Like

"I ordered a mobile phone worth Php 5,499.00 last May 22, I paid it with my smartmoney debit card. After a few hours, customer service called me to verify the..." Read more
"So, I had this problem.. My phone's camera says" Cannot open camera". Then, I contacted Lazada for the warranty. In the first photo, you can clearly see the Subject of the..." Read more
"I paid fair for a freaking unfair product!! At first I thought that the item I received was authentic (I even rated it 5 stars) but then I noticed some..." Read more
"My husband ordered on October 15, 2013 a Philips Steamer worth Php 2765 supposedly as a gift for his mom for the next week but what was delivered to us..." Read more
"Charging more than original move-in special agreed to in November 2016. Spoke with customer service multiple times (a lot of hours). In January after being transferred multiple times, I spoke..." Read more
"I purchased this approximately 6 years ago. The set consists of a sofa, recliner, chair and ottoman. I notified Ashley Furniture customer support 2 years ago that my furniture started..." Read more
"My order has not arrived. please confirm about my order. when my order will arrive? how long? My order has not arrived. please confirm about my order. when my order..." Read more
"I was lured into buying a couple of this guys books and videos for some slick marketing. The books were badly written. I would say barely readable. The videos were..." Read more