The first time I ordered from them was great.So i was excited to get another products again.
The orders weren't cash on delivery so i had to go to nearest hellopay center which is 7/11 last october 20. The expected delivery date was nov16-21 which was a total bummer. But i digress. The products came way earlier than expected which was defenitely awesome.
To my surprise, they delivered wrong item. So i had to call their customer service right away to take acrion on this. I had to call twice which costs me 200 pesos in order for them to fix it. In the end this 35weeks pregnant mother had to go to the nearest lbc branch to return the product then i have to wait for their call so i can refund the money which they couldnt tell me when or where.
The thing is, im giving birth within the next few weeks so i need to complete my baby's stuffs before delivery but due to their pooooooor coordination, i have to go to the other town to get what i needed. Today, i checked the status of my return on their website, they changed the image of my order from the original product i ordered to the one they sent me. Which made me a little suspicious!
I ended up Deleting the app and will never ever order again!
More Review Details
|Product or Service Quality|
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|Advertised vs Delivered|
|Diversity of Products or Services|
|Privacy and Data Security|
|Exchange, Refund and Cancellation Policy|