Same issue with me last december. Bought a 40 inch tv for my parents as a christmas gift as I am here in Australia.
They said 15 business days we waited but no sign of the tv. Anyhow lazada sent me a confirmation that it's been picked up however parents said they didnt receive any. Tinawagan namin unng cebu branch sabi nila na na send daw sa tacloban. Kahit anong pilit namin at tinakot na namin na ika cancel namin ung package sila pa yung nag eencourage na pwedeng icancel.
In fairness sa lazada merong name sa tao kung sino naka receive. Hinanap ko sa fb at pak na pak. Tacloban base pala tong edgar nato. So nagsend ako ng message sa kanya at hindi nagreply.
Tinakot ng parents ko na mag fifile kami ng complaint sa manila at dun dinoble check nung babae at isesend nila on that day. Sure thing that afternoon dumating.
I think nareceive na nila yan kaso ung ibang employee cguro nagustuhan yung tv mo especially if affordable. Sasabihin nila hindi nila na receive.
Reason of review: Problem with delivery.