Product: Lazada Philippines Account Clear all filters (0 of 11 reviews match)
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Lazada Philippines - Disappointing

Risk scanning has been an issue since November. Raised it several times but was never resolved. Experiencing it til now. They would always say mismatched info as if I have not used the same card several days ago and not encounter any problem. Or they would even put the blame to the bank even if I'm using multiple cards from different banks (yes, almost all of them no longer works!) They would even ask to submit a screenshot of the issue as if I have never sent that in my previous complaints.
2.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Turnaround Time
Product
Lazada Philippines Account
I liked
  • Price of some of the product
I didn't like
  • Never attempted to resolve the issue
  • Customer service lack of knowledge
#1448405
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Lazada Philippines - Now way to contact except chat!

My email was hacked and used to create a Lazadas account. Their order email says to contact asklaz@lazada.com.ph if you were not the one who ordered. The email bounced saying we have to contact thru chat. I am in the US, and their chat is Philippine time. they should not have offered the email if it will not work.
Product
Lazada Philippines Account
#1430376
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Hello,I received an email from an order I have never done (I do not even have an account) with my email but wrong phone number. maybe somebody is using my email or he has make a mistake. I hope I have your answer
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LazadaPH
LazadaPH

Hi DarkHornedFrogwe, understand your disappointments and we appreciate that you reached out to us. For us to settle this matter, may we ask for a contact number and the best t...

1.0
Product
Lazada Philippines Account
I didn't like
  • Evrything
#1414906
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My account is hacked , Doesnt exist anymore. Bank details, kept by Lazada are used to purchase for over 25.000 pesos at Amazon. com. 10 purchases were done at Amazon, using the bank detalis from Lazada. Either this is an inside job or the security of your account is...
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Anonymous
Anonymous

My account has been hacked also on nov 21

HelpCenter_PissedConsumer
HelpCenter_PissedConsumer

If you believe that your lazada.com.ph has been hacked, find out what can be done in this situation in "Best Answers to 12 Lazada Philippines Questions from Community Members"...

Product
Lazada Philippines Account
#1375755
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Someone fraudulently used my email address to make several orders and there was no way I could contact Lazada without calling them. I dont even live in the Phillipines. Live chat is not accessible to those who doesnt have a Lazada account and customer email address is...
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LazadaPH
LazadaPH

Hi SpeedyPika435, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your email address ...

Product
Lazada Philippines Account
#1359653
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Sir i for get my login password and emailid.only phone no available
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LazadaPH
LazadaPH

Hi Ma'am/Sir, We regret to hear what happened. For us to better assist you, may we know the email address that you are using for us to check it? Rest assured that we'll resolv...

Product
Lazada Philippines Account
#1320969
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They say they have a live chat for help but its just a bot spitting out prepared responses. No contact number to be found anywhere and zero help in trying to navigate the website. I'm trying to set up an account from Canada and it won't accept my phone number. Then if...
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LazadaPH
LazadaPH

Hello ForsakenBiddy, may we know if the receiver of your future item/s is within the Philippines? As of the moment, we can only accommodate shipments within the Philippines. N...

2.0
Product
Lazada Philippines Account
I didn't like
  • Customer representatives
  • Your online support
#1299414
Reply to reviews
Ang nakalagay sa account name ko ay ang pangalan ng anak ko kasi hindi na pwdi yong sa akin , tapos nung nag order po ako, may sira po yong natanggap ko at kailangan kong ibalik, but lazada send me a message that they will refund the total amount then when I received my remittance number, pumunta ako kaagad ako sa pinaka malapit na LBC , at nag fill up po ako pero hindi makuha ang refund kasi raw hindi sa akin ang name kaya sinabi nila na e change ku daw at kailangan e verified ng lazada, tapos nung na verified na ng lazada, ang sabi ng teller ng LBC na ganun parin daw ang nakalagay na name, name parin sa anak ko . Anong gagawin ko ? At bakit sabo ng taga LBC na hindi parin na change ang name ng account ko ? Lazada philippines...
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Anonymous
rubina resurreccion

Nag order po anak ko ng sapatos 15 day na di pa dumadating anong klaae yan tapos bayad na ayusin nio nman yan

LazadaPH
LazadaPH

Hi user58604098, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that i...

4.5
Product
Lazada Philippines Account
#1208302
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Lazada Philippines - REFUND VOUCHER COMPLAIN

I return my order since its defective. I prefer a voucher for refund since I dont want poviding bank details. Well in 3days I do received the voucher but whenever I tried to use it the system say invalid voucher even if the account I used for the voucher is the same account I used for the returned item. ITS TOTALLY ANNOYING since we prefer online shopping for convenience but what the heck is this
Product
Lazada Philippines Account
#1112089
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Someone is using my account and nag order po.Paano to ma cancel umabot na po ng 6 hrs. Salamat. Isa lang po ang na order ko and pag check ko po is may laptop na po na kasali. What should I do? Baka ako ang pababayarin nito. Thank you hope na matugunan sana nang agara...
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Anonymous
Rolando e. Antigua

Good evening this is Rolando e. Antigua how to recover my account...?na *** kasi

LazadaPH
LazadaPH

Hello, may we know your order number? So we may cancel the said order for you. Please be informed that you may also refuse an order once it arrives on your doorstep. If you do...

Product
Lazada Philippines Account
I liked
  • Like
#1107214
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