Sorry for my english if theres a wrong grammar.
**This is to express all my disappoint, anger, fear & bad experience with Lazada Philippines.
I have ordered Cherry Mobile Titan White from Lazada Philippines dated January 31, 2013. I have paid through Dragonpay by Bank Deposit using BPI, the transaction was fast and theres no problem at all when confirming my order. Day 1 was easy all is going right and correct. Since confirming my purchased i am still waiting for there text since Anne/Emma the customer service agent told me that they will notify me once the item was shipped. But i never received a sms from them in Day 1 (Jan 31). Here comes day 2, i have sent an email to them asking what is the status of my order they emailed me back and telling me that they are processing it within 24-48 hours so i said to myself okay ill contact them tomorrow. (day 3) feb 2- i sent another email again to lazada asking for the status of my order and they emailed me that my order was out of stock and they will just refund me. i told them to refund me as soon as possible but they i didnt get any notifications from them. i was so scared and disappointed that im being scammed at that time and without any reason i have searched in google about reviews for lazada and found out that many people are being scammed and didnt get their refund so by then i have called one of my relative who is an attorney and who has a contact with DTI i have told them everything ive known and all details to what have happened and my uncle told me that yes i am scammed but he told me to wait if they will refund so again i message lazada asking for a refund. but no one is replying back.
today (feb 4) Anne - one of the customer agent of lazada email me , promising that ill be refunded tomorrow feb 5. will update you about this.
**warning to all online buyers**
**dont shop at lazada, be wise and search for reviews, share this to all you have know**
@LazadaPH - reports regarding this is now on process of finalizing, DTI will soon review my complaint and passed if i dont get a refund tomorrow.
Monetary Loss: $158.