Product: Lazada Philippines Claim Clear all filters (5 of 5 reviews match)
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I bought a smartphone Alcatel Flash 2, which was delivered on October 13, 2015.Now iss October 9, 2016, and the phone is totally dead. As I only have a few days left of the warranty, it's urgent for me to get in touch with them. I have spent one hour "walking around"...
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LazadaPH
LazadaPH

We're sorry to hear about your concern tbarth and thanks for letting us know. No worries, we have extended warranty for your item as one time courtesy. For us to process your ...

darsika.baliexcursion
darsika.baliexcursion

Hi,Based on my experience, it is very easy to catch up with Lazada support through Social media or Email but sometime they are not polite and giving unsatisfied answer in soci...

1.0
Product
Lazada Philippines Claim
I didn't like
  • Do not take responsibility for warranty matters
  • Do not provide any email address to contact them
#933648
Reply to reviews
For my 341578572, had missing toolit for my Lotus impact drill kit. I return the item last February 4, 2016 and it took LBC 11 days to confirm my return item back to Lazada warehouse in Muntinlupa. Their great returns team never examine my item up until last weekend...
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LazadaPH
LazadaPH

Hi. Thanks for letting us know about this. We have escalated your concern to our Support team, please expect this concern to be resolved in no time. Should you have concerns o...

1.0
Product
Lazada Philippines Claim
I didn't like
  • Confusing items
  • Not keeping promises
  • Unfair business practices
#801262
Reply to reviews
im cancelling my order order summary 355616642 because i dont have money to pay on my order baka pag na deliver na po wala po maibayad at ndi po ako mag claim ng product wala na po akong budget para dun sa order ko Cause we cant afford to pay my order. And then my...
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LazadaPH
LazadaPH

Hi. Thanks for taking our call. Your order has already been cancelled o our system. Should you have concerns other than this, please feel free to contact us again. Thanks!

5.0
Product
Lazada Philippines Claim
I liked
  • Customer support
#688658
Reply to reviews
I placed an order on dec 4, for a pair of shades and a flashlight. up to date the items have not yet been delivered and there was even a FALSE CLAIM of the courier of a twice failed attempt to deliver due to the residence being closed. complete *** because i have been...
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LazadaPH
LazadaPH

We are from Lazada Philippines and I am sorry to hear about your concern. We would be happy to help if you can provide us your Order Number or Ticket Number. You can also call...

2.5
Product
Lazada Philippines Claim
I liked
  • Wide array of products
I didn't like
  • Poor customer service
  • Inconsistent delivery
#572041
Reply to reviews
I returned an item for replacement on oct 6. Said item was delivered by 2Go on Oct 4. As per their record they informed me that the item was received by jane doe on sept 24 thus no longer qualified on their 7-day return policy. I provided them docu from 2Go verifying...
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Anonymous
Maria

What is their contact no.? Thanks!

2.2
Product
Lazada Philippines Claim
#548826
Reply to reviews