Manufacturer: Lazada Philippines Category: Customer Care Clear all filters (76 of 76 reviews match)
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Lazada suppliers do not issue any O.R.s or Sales Invoices to customers even if item indicates that V.A.T was added to your total bill.If you open a trouble ticket, they customer service will say that they will resolve this immediately, but will never get resolved. LEX...
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Anonymous
Anonymous

EXPRESS SHIPPING IS NOT TRUE!!!! CUSTOMERS ARE DECEIVED BY THE WORD EXPRESS BUT IT WILL STILL BE DELIVERED DAYSSSSS AFTER YOU ORDERED THE ITEM! AND AFTER SALES SUCKS! THEY WIL...

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Lazada Philippines Customer Care
#1102272
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I ordered washing products some where missing, I live in London but send things to my friends in manila, he rang customer services, they said would get full refund, this never happened, he rang a couple of times, but they said it never went thro and will do it again,...
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4.6
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Lazada Philippines Customer Care
I liked
  • Quick delivery
I didn't like
  • Nightmare
  • Item delivered was incorrect
#1097224
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Lazada Philippines - Cancelled Order, Money Floating
I ordered several products on Lazada last July 24, 2017 amounting to 1878 php then after the order was confirmed I waited for a week to receive my order but no, the order didn't arrive.Then I contacted Lazada and they said that my order was cancelled. And I was like...
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1.0
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Lazada Philippines Customer Care
#1097220
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Lazada Philippines - Thank you lazada

#1099713
4.9
Details
thanks for the quick respond on my comment .. thank you for re-solving my problem.. thank u for cancelling my order even on the last minute of it's delivery, 100% appreaciated ..
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Lazada Philippines Customer Care Review

#1020580
Lazada did an immediate action from my complaint, they sent me a voucher with the exact amount that I paid as a reimbursement but the thing is if I reorder again, I will be paying again for the shipping fee. It was really a hassle contacting the customer service and might as well costly.
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Lazada Philippines Customer Care Review

#920332
2.2
Details
It has been over three plus weeks that Lazada has not refunded me for a defective LG DVD player I purchased from them. They have made promise after promise but yet to have followed thru. BUYERS BEWARE!!!!!!
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Lazada Philippines - Simple Review #1463280611
Lazada Philippines - Simple Review #1463280611
1/2

Lazada Philippines Customer Care Review

#848028
Hello Lazada!!! I am so disappointed with your customer service. I've been waiting for the reversal of the amount charged against my credit card since the time I reported the item I HAVEN't received. I already called your number several times as well as emailed you but I haven't receive any response or update regarding ny complaint. Please fix this ASAP.
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I had a refund amounting to 3,415 pesos last june 2017 and until now I haven't received any cent from them.LAZADA IS A SCAM! They're stealing money from people and pretending that they already returned it to the customer's account. According to BDO HEAD OFFICE, it's...
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1.0
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Lazada Philippines Customer Care
#1093640
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Everytime I ordered from Lazada, the item is defective, if not, it's incomplete, damaged or not working well.I never had an order that was in a perfect and good condition. Pinalampas ko yung iba, kahit na damage or may minor na defect, di ko na nareturn since I am too...
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1.4
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Lazada Philippines Customer Care
#1091060
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I tried to contact lazada philippine's but they say i can't cancel my order Im disappointed On lazada I order the wrong Item and try to cancel but I can't cancel it i was wondering if thr Lazada is the Number 1 best online shoping I would like to cancel my order I...
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LazadaPH
LazadaPH

We're truly sorry for that, mjferris16.com_81. Please be informed that we only have WITHIN 6 hours to cancel our order after it has been placed. After the provided time has pa...

1.0
Product
Lazada Philippines Customer Care
#1086694
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my product is still under evalution for 17 days still didnt get it back..but thy r also not giving crct response to me...still in warehous fr 17 days still not evaluated ..im more frustated ..loss of hope with lazada..most bad service i hav faced yet..plz hlp me as...
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Anonymous
Jun Espino

I bought a defective HDD and return it within warranty period, lazada warehouses recieved it June 12, 2017 as per lbc tracking but until now no response from lazada. Also boug...

LazadaPH
LazadaPH

Hello, once the returned item arrives in our warehouse, it will be under process for 24 to 48 Hours. Once the process is complete, we will notify you via Email. Email that you...

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Lazada Philippines Customer Care
#1062340
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Soooo pissed!!!!!!, Mali ung phone na na order ng husband ko, tapos ni return ko din sya, as in the next day, tapos ayaw nilang i refund ksi nga daw 'change of mind'' ung reason, ung cs na nakausap ko hndi pa friendly, LAZADA, sana nmn ayusin nyo ung return policy nyo,...
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2.3
Product
Lazada Philippines Customer Care
I liked
  • Prices
I didn't like
  • Return policy
  • Poor customer service
  • Veryyyy poor service
#1058932
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I ordered itechi tv last 22nd of april.Due til 25th of april which is yesterday. I cancelled all my plans to attend the delivery if ever. Tried to contact lazada more likely 4-5 times already. Was promised that there will be a follow up email regarding my concern. Also...
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LazadaPH
LazadaPH

Hello Mr. Neil, upon checking on your order number. The item was delivered last April 27. Please be informed that we don't have special or express delivery because we have a d...

1.0
Product
Lazada Philippines Customer Care
#1038967
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Waited 13 days for the unit (itechi 32" tv) worth 4999k , then we track the order just to know na , nkancel nlng bgla, so much disappointed on lazada services, Porket maraming customers sinasamantala nila, they dont give enough fulfilmnts sa mga buyer online, last time...
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LazadaPH
LazadaPH

Hi, we are sorry for what happened. There are items that been cancelled due to failed delivery that is why we encourage customers to indicate the exact address including your ...

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Lazada Philippines Customer Care
#1035163
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