Product: Lazada Philippines Customer Care Clear all filters (88 of 88 reviews match)
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Kindly cancel this order number: 312852135 ASAP.I received sms saying that it will be delivered today, i'm at work today and not on the house so no one will pay for it. Trying to cancel it yesterday but can not. Cancel button has no sense at all. Customer service...
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LazadaPH
LazadaPH

Hi, we are trying to call you several times but to no avail. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also re...

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Lazada Philippines Customer Care
#1129495
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Lazada like everything else in the Philippines offers an appalling level of customer service - the Filipino attitude that the customer is unimportant come through at every opportunity - hopefully Amazon will find a sensible way to open (without Philippine ownership)...
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LazadaPH
LazadaPH

We understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with...

1.0
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Lazada Philippines Customer Care
I didn't like
  • Poor customer service
#1127858
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Hello , On the 16th of September I returned a defective and misrepresented product back to Lazada Order #328149965.I requested a refund and as of today the 3rd of November I have still not received my refund. Initially I was told my refund was not permitted since...
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LazadaPH
LazadaPH

Thanks for reaching out to us gavinohanlon104_21 and we are sorry for what happened. We'll be coordinating this with our WH team for them to hold the re-delivery of your item....

LazadaPH
LazadaPH

Thanks for reaching out to us gavinohanlon104_21 and we are sorry for what happened. We'll be coordinating this with our WH team for them to hold the re-delivery of your item....

1.0
Product
Lazada Philippines Customer Care
I didn't like
  • Poor csr
  • Procedures
  • Scam artist dont buy
#1126775
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Lazada Philippines - Thank you lazada

#1099713
4.9
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thanks for the quick respond on my comment .. thank you for re-solving my problem.. thank u for cancelling my order even on the last minute of it's delivery, 100% appreaciated ..
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Lazada Philippines Customer Care Review

#1020580
Lazada did an immediate action from my complaint, they sent me a voucher with the exact amount that I paid as a reimbursement but the thing is if I reorder again, I will be paying again for the shipping fee. It was really a hassle contacting the customer service and might as well costly.
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Lazada Philippines Customer Care Review

#920332
2.2
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It has been over three plus weeks that Lazada has not refunded me for a defective LG DVD player I purchased from them. They have made promise after promise but yet to have followed thru. BUYERS BEWARE!!!!!!
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Lazada Philippines - Simple Review #1463280611
Lazada Philippines - Simple Review #1463280611
1/2

Lazada Philippines Customer Care Review

#848028
Hello Lazada!!! I am so disappointed with your customer service. I've been waiting for the reversal of the amount charged against my credit card since the time I reported the item I HAVEN't received. I already called your number several times as well as emailed you but I haven't receive any response or update regarding ny complaint. Please fix this ASAP.
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After i posted my first review here last wednesday.Lazada called me and said they will send the reactivation of my voucher that day or in the next day. Why are you guys doing that your customer service said wait for 1-2 days 3-5 days.. Already been submitted the...
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LazadaPH
LazadaPH

Thanks for reaching out to us, Eiramnna025. We have already coordinated your concern with our Refund's team. Please anticipate a call from us within the day tomorrow, Nov. 7, ...

1.0
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Lazada Philippines Customer Care
#1121402
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I WAS A VICTIM OF ONLINE FRAUDULENT TRANSACTION made through LAZADA using my credit card details and other personal info amounting to 33,999.00 pesos!I tried to report this to Lazada so that they can STOP the delivery and CANCEL IMMEDIATELY THE FRAUDULENT TRANSACTION...
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1.0
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Lazada Philippines Customer Care
#1120256
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Order last Sept 28, 2017 and received item in just 2 days..But they sent me incorrect and deffective item... Already got my voucher refund since the button for cash refund was not working and they didnt said that once you used it and cancelled the order you cant used...
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LazadaPH
LazadaPH

Hello Madam/sir, Thank you for sharing your feedback with us. Upon checking, your refund request was already processed and the details of your refund were already sent to your...

1.9
Product
Lazada Philippines Customer Care
#1120073
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Return process seems difficult when the item is not in the history ordered.The instructions clearly stated that the return will not be processed without return order filled. I am a regular customer but for now I hate LAZADA. Try to improve and give more options in...
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LazadaPH
LazadaPH

Hello Madame, we do apologize for what happened. We tried to contact you but it seems that the contact details were out of reach. You may pack the item on how you received it ...

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Lazada Philippines Customer Care
#1115703
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i am so disappointed.i ordered a pipo laptop it arrived on sept 19 but had to return it because i think its used already. have been waiting for a concrete evaluation but its almost a month now and i have been wasting my money over phone bills, talking to agents who...
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LazadaPH
LazadaPH

Hi Madame/Sir, may we know po ang order number upang macheck natin ang status ng naibalik na item? Maari din po na na-refund po ang item and we do send refund, return and repl...

1.0
Product
Lazada Philippines Customer Care
#1115271
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I bought 256 gb Te new Sd Card.Order no. 365566465 nnung download na ako ng mga movies lumalabas unsuported and Corrupted. so binalik ko kinabukasan sa Lbc tracking no.179864091921. kasi ayun ang sabi ng agent niyo. then wait ko raw ng 2 days email daw nila ako. after...
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1.0
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Lazada Philippines Customer Care
#1107396
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Lazada "used to have" a great customer service last year.Where their means of contact is email. I receive 3 calls from their agent just to make sure that my issue with the fake Item I receive is resolve. Refund was expedited through LBC even it was Sunday. But now,...
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1.8
Product
Lazada Philippines Customer Care
I liked
  • Cash on delivery
I didn't like
  • Poor customer service
  • Your fake advertisement
#1106029
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