Product: Lazada Philippines Customer Care Clear all filters (133 of 133 reviews match)
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After numerous attempts to get my refund for more than 3 months and being given empty promises, I finally decided to either escalate thru legal means or try to visit their main office in BGC, Taguig. I did the latter option and brought with me all pertinent documents....
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Lazada Philippines Customer Care
#1247561
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nabili ko phone sira stock up sa logo nag fillup ako ng return hangang ngayun processing parin yung refund ko puro 1-2 bussness day daw pero wla pa din ano petsa na!!!?
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LazadaPH
LazadaPH

Hi Sir/Madam,We apologize for the inconvenience that may have caused you about your item.May we know your order number for us to check the status your item? For further assist...

LazadaPH
LazadaPH

We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no ti...

Product
Lazada Philippines Customer Care
#1224045
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Your refund for Order 367411683 has been processed. Reversal to be posted w/in 5-15 days for credit card and 45 days for debit card. Check your e-mail for details This message has been sent to me in my other account because my order Calss memory card, run out of stock....
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LazadaPH
LazadaPH

Hi Carol,Good day!Upon checking, your refund for your item under order number 367411683 was already processed via reversal. Please check your Alipay account for the reference ...

LazadaPH
LazadaPH

Thank you for taking our call.We are glad to help you with your concern. We are continuously working on making our services better. Thus, we wont tolerate any untoward inciden...

Product
Lazada Philippines Customer Care
#1221696
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I ordered an item that I want delivered to my workplace. Upon ordering, there was an option to add another address, so I wrote it there. Today, I was contacted by the courier telling me that he's arrived. I told him that I wanted it delivered in my workplace, because I...
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Anonymous
Anonymous

Hi BrilliantGreyReefShark, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order num...

Product
Lazada Philippines Customer Care
#1219124
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Hi Lazada, As expected from your slow service assistance and customer care, until now I haven't received my LBC remittance. This is for my Order number 384212831. The support agent(Maria) told me that the request was processed last January 10 and February but I haven't...
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1.1
Product
Lazada Philippines Customer Care
#1217143
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Lazada Philippines - Refund Process taking too long
I purchased a battery for my phone, I ordered it COD.When it arrived (March 4) I was really excited to use it so I can finally use my phone. But the battery doesnt fit, it was loose that if I flip my phone it will fall. I compared it to my old battery and the battery I...
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2.5
Product
Lazada Philippines Customer Care
#1213833
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I ordered a Nerf gun last Dec23 as a christmas gift (order #393262531), only to be informed on Jan3 to technical problems they cancelled my order and that refund will be requested through reversal.Until now, I still haven't received my refund of P2999.75. I have...
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jen_2018
jen_2018

Try lodging an online complaint against Lazada with the DTI. I too suffered for 2 months trying to get my refund. Lazada refunded me more than amount of my refund. And this is...

jen_2018
jen_2018

Try complaining at the DTI. Online lang naman. Just fill out the form then attach the chat transcripts from Lazada. Once DTI finds probable cause on your complain, they will i...

2.3
Product
Lazada Philippines Customer Care
I didn't like
  • Poor customer service
#1206339
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Lazada Philippines - Refund 3months no response case number 08989255
Lazada Philippines - Refund 3months no response case number 08989255
Live agents always commit 24-48 hrs until 2months passed no refund details sent to my email until now .Yesterday it was overdue again. Please help I need the the refund. 5agents did not do anything.Please do something today Case number: 08989255 Order number 383774131
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jen_2018
jen_2018

Try complaining online at the DTI. It will work as long as you have all the documents to support your claim. No need to go to the main office just complete the form and attach...

1.0
Product
Lazada Philippines Customer Care
#1206250
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Lazada Philippines - Update to scammed by Lazada employees
Lazada Philippines - Update to scammed by Lazada employees
See details .. Scammed by Lazada employees 18000 pesos, this is the result of the the last 2 communications with the so called customer service at Lazada, i have had at least 5 sessions with there customer service, but can't get passed them. In the last communication...
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jen_2018
jen_2018

Try complaining at the DTI. They have online service. It works for me. After complaining for 2 months I finally got my refund .

LazadaPH
LazadaPH

Hi dear customer, we regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve y...

2.3
Product
Lazada Philippines Customer Care
I liked
  • Convenience of online shopping
I didn't like
  • Too many overseas suppliers not enough local suppliers
  • Slow in product replacement or refund
  • Delay in delivery
#1206228
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Nag.order kami ng 2pieces of led tv yung isa maayos naman pero yung isa sira pagkatest namin kinabukasan ibinalik namin ang item tru lbc.Isang linggo nakalipas nagchat ako sa cs agent nila dami sinasabi kesyo gagawan ng report para marefund. Lumipas.amg isang buwan...
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jen_2018
jen_2018

This is new complain. Nevertheless, kung stress ka na sa kakafollow-up and nothing is happening. Try mo mag complain sa DTI. Online lang naman. Basta complete the complaint fo...

Product
Lazada Philippines Customer Care
#1206056
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