Product: Lazada Philippines Customer Care Clear all filters (0 of 177 reviews match)
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I returned my item on March 26 2018 from my Order #3217652642. Updated status is "09 Apr 2018 - 16:40Refund process is completed. We have issued your refund via reverse.refund.method.BankTransfer." Ang akala ko matagal lang talaga mgpost sa bank account ko kaya...
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LazadaPH
LazadaPH

Hi GrievingWhiteRhinoceros. We understand your disappointments and we appreciate that you reached out to us. We were trying to call you at the contact number tied up on this o...

1.2
Product
Lazada Philippines Customer Care
I didn't like
  • Slow response
  • Poor customer service with steroetypic answers
#1322941
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Lazada Philippines - So bad for contact CS
Lazada Philippines - So bad for contact CS
Lazada Philippines - So bad for contact CS
1.My credit card was charged while the item was canceled. 2.I read all the instructions from the site, but it does not seem to help me. 3.I tried to call but could not contact. Why is the channel so difficult to reach? 4.Live chat, but the robot is very boring answer....
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LazadaPH
LazadaPH

We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no ti...

3.2
Product
Lazada Philippines Customer Care
I liked
  • Payout options
  • Available products
  • On line shopping is very convenient
I didn't like
  • Return policy
  • Customer representatives
  • Live chat contacts
#1309120
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I've been waiting for almost a week waiting for any updates about my return order(July 11 to July 17). Please be responsible with this. Thank you and God bless this company.Please change my return order or please bring back my money
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LazadaPH
LazadaPH

Hi dear customer, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we won't tolerate any untoward...

1.0
Product
Lazada Philippines Customer Care
#1305456
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I got a message at lazada that my order #203655042564143 is out of stock so I deleted it on my orders page I used up my cash that is meant for the product then today I got a message it's being shipped to my surprise I try to cancel my item but it's not available. I...
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LazadaPH
LazadaPH

Thank you for taking our call. We are glad to help you with your concern. We are continuously working on making our services better. Thus, we won't tolerate any untoward incid...

4.6
Product
Lazada Philippines Customer Care
#1302955
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I sold my item weeks ago, and Lazada REFUSES to give me my money for that item. I was deprived of the 2,500 that was rightfully mine all because I could not chat the seller support, which wasn't even my fault since it was not working. It did not work in my profile for...
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Product
Lazada Philippines Customer Care
#1281945
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Bakit hanggang ngayun wala pa replacement or refund ng order ko? 202218537894134? tagal nyo na natanggap at pinagkatiwala namin sa inyo. Tapos ano? sa sobrang tagal na sa inyo at sa kapabayaan saka nyo sa amin isisisi? mahiya naman kayo. kapag hindi nyo inactionan agad...
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1.4
Product
Lazada Philippines Customer Care
I didn't like
  • Not dependable i lost my money
#1278816
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I believed Lazada Philippines is from foreign investor who scam filipinos like this. They earning revenues by doing those things. You cannot blame customers saying that LAZADA is totally scam because of their experiences. The customer service is useless they are using...
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1.0
Product
Lazada Philippines Customer Care
I didn't like
  • Refunds sucks
  • Return and refund
#1274075
Reply to reviews
I ordered a special combo for my dad's car, I received a delivery from LBC April 16,2018 so I settled the payment for my combo order. But after LBC delivery guy left, I went inside the house and opened the box to find out that only 1 item was delivered but they still...
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Anonymous
Gregory Palmes

Hey I understand....lazada is SCAMMING 11,000.00 Peso from me ! I'm an American and have plenty of money ...I bought a Business for my wife ...the son and daughter STEAL from ...

3.0
Product
Lazada Philippines Customer Care
#1262728
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I have been receiving an Order Notifications meant for another user because I suppose, the emails we use to log in are almost identical. Bottomline, the other user's confidential information are being exposed to other users. Whatever happened to Data Privacy? Not to...
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LazadaPH
LazadaPH

Hi FuzzyBasenjiDog, do you have a copy of an order number sent to you for us to check this matter? We are continuously working on making our services better. Thus, we wont tol...

1.0
Product
Lazada Philippines Customer Care
I didn't like
  • Apathetic customer service
  • Slow when solving complaints
#1262271
Reply to reviews
It happened to me twice. My voucher is not refunded only the paypal credit. I chatted with them and the agents insist its already refunded according to their system. They also insist i ask the company who gave the Voucher to me. The company tells me to go to lazada...
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LazadaPH
LazadaPH

Hi ThoseBeetle, may we know the order number of your item for us to check it? We are continuously working on making our services better. Thus, we wont tolerate any untoward in...

3.3
Product
Lazada Philippines Customer Care
I liked
  • Fast delivery
  • Online product range
I didn't like
  • Very careful what purchased no vendor screening for true product
  • Poor customer service
#1260244
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