Product: Lazada Philippines Customer Care Clear all filters (98 of 98 reviews match)
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Lazada Philippines - Refund has not been processed!!!!
I ordered an Acer Iconia One Tablet as a Christmas gift.Lazada tagged it as delivered last Dec 15, but I haven't received any item. Order no. 345193851. I have been coordinating with them since Dec 16, and they promised to redeliver the item. I called today to ask for...
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LazadaPH
LazadaPH

Hi Starr, Thank you for accepting our call. We hope that we've assisted you regarding your concern. Have a great day! You may also reach us via our Social Media accounts such ...

LazadaPH
LazadaPH

Hi Starr, Thank you for accepting our call. Rest assured that we will help you regarding this matter and we will give you a feedback as soon as possible. You may also reach us...

3.8
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Lazada Philippines Customer Care
#1161003
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I’m a foreigner and happy to find this website, because I’m also a victim from Lazada.Now 3 times already.  My fist advice doesn’t pay with credit card if u has other ways to pay.  Every excuse from Lazada is only good for the trashcan. Even a personal call is only...
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Anonymous
Anonymous

its happening to me too with Lazada they keep using word like escalate or forward your concern to refund team then no reply or result for your inquiry.it seems Lazada not hiri...

Product
Lazada Philippines Customer Care
#1142175
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Lazada Philippines - Customer service in Lazada dont takes complaint seriously
Lazada Philippines - Customer service in Lazada dont takes complaint seriously
Lazada Philippines - Customer service in Lazada dont takes complaint seriously
I retrund item i bought from Lazada thru LBC on oct 27,2107 and until now they did not refund nor return my item. everytime i contact customer service they just promise to esclate the issue to refund team and no progress i have been chating sicne oct 30, 2017 until now...
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nedonamo
nedonamo

Hi lazada,its good you responed to my complain here.as requested here is my order no that cause me not to trust Lazada customer careorder number_ 365422785case number 031616...

Anonymous
Anonymous

Hey bro/sis same story goes with me i returned the item september 28,2017 but until now there is no helpful update they given to me they always say they will escalae the probl...

1.0
Product
Lazada Philippines Customer Care
#1140710
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Lazada Philippines - Worst Customer Service

#1164299
1.0
Details
I been talking to Lazada Philippines chat support for our order 393581371. And the very last agent naming CHIARA is not listening. She even close the chat room while my typing. She need to be taken out of that job.and refund is being process very slow. Been waiting for it since 22dec.2017.
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Lazada Philippines - LAZADA IS A BUNCH OF THIEVES FOR 214.00 PESOS

#1146541
2.4
Details
I sent a defective unit back, got a voucher in return, tried to order another item using the voucher but made a mistake and cancelled it. The order was cancelled, but the voucher doesnt work anymore. I made dozens of instance to seek help, all they gave me are emails containing the very same code and false assurance that its going to work, but it never did.
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Lazada Philippines - I did not receive email about my LBC tracking for refund

#1139602
1.0
Details
they sent me sms msge saying my refund was ready and they sent the reference to my LBC but i never received any tracking after how many times i request! i didnt know if i can get my refund
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Lazada Philippines - Item not refund nor returned

#1136844
1.4
Details
the binocular show an irregular views (cross eye malfunction). the transaction was done sept 2017, but refund was denied so i told them to returned the item instead...but not yet returned. i follow-up many times... super disappointed.....#@#&$##$!:__+&................hoping............i don't expect it anymore...........truly a waste of money.
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I have ordered,paid and returned items but seems like you are ignorning complaints here!its been 3 weeks now and you dont communicate or do a appropriate action for this! its very unfair of you not to give attention to our concerns. I have returned for refund at zalora...
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LazadaPH
LazadaPH

Hi Sir/Madam, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is a...

1.1
Product
Lazada Philippines Customer Care
#1139513
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Lazada Philippines - Disappointing customer care ad refund process
Lazada Philippines - Disappointing customer care ad refund process
Lazada Philippines - Disappointing customer care ad refund process
Last sept, 2017 I ordered 2sets of 9pcs.What arrived was just 2 pcs. Until now lazada would not process my refund and keeps on insisting that the item is valid. I've sent the items severql times already. Whoever evaluates the refunding of items needs to be checked. How...
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LazadaPH
LazadaPH

Hi Gerard, thank you for taking our call and for confirming that you have received your refund. We appreciate your feedback and this will be raised with our Management. For mo...

LazadaPH
LazadaPH

Hi Gerard, Good day!Thank you for accepting our call. Rest assured that we will process your refund. You may also reach us via our Social Media accounts such as Facebook, Twit...

2.6
Product
Lazada Philippines Customer Care
#1134255
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Kindly cancel this order number: 312852135 ASAP.I received sms saying that it will be delivered today, i'm at work today and not on the house so no one will pay for it. Trying to cancel it yesterday but can not. Cancel button has no sense at all. Customer service...
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LazadaPH
LazadaPH

Hi, we are trying to call you several times but to no avail. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also re...

Product
Lazada Philippines Customer Care
#1129495
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Lazada like everything else in the Philippines offers an appalling level of customer service - the Filipino attitude that the customer is unimportant come through at every opportunity - hopefully Amazon will find a sensible way to open (without Philippine ownership)...
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LazadaPH
LazadaPH

Hi Sir, thank you for taking our call. For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social ...

LazadaPH
LazadaPH

Hi Sir Francis, Thank for accepting our call. Rest assured that we will follow-up our returns team to know the status of your returned item. We will give you a feedback as soo...

1.0
Product
Lazada Philippines Customer Care
I didn't like
  • Poor customer service
#1127858
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Hello , On the 16th of September I returned a defective and misrepresented product back to Lazada Order #328149965.I requested a refund and as of today the 3rd of November I have still not received my refund. Initially I was told my refund was not permitted since...
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LazadaPH
LazadaPH

Thanks for reaching out to us gavinohanlon104_21 and we are sorry for what happened. We'll be coordinating this with our WH team for them to hold the re-delivery of your item....

LazadaPH
LazadaPH

Thanks for reaching out to us gavinohanlon104_21 and we are sorry for what happened. We'll be coordinating this with our WH team for them to hold the re-delivery of your item....

1.0
Product
Lazada Philippines Customer Care
I didn't like
  • Scam artist dont buy
  • Procedures
  • Poor csr
#1126775
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After i posted my first review here last wednesday.Lazada called me and said they will send the reactivation of my voucher that day or in the next day. Why are you guys doing that your customer service said wait for 1-2 days 3-5 days.. Already been submitted the...
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LazadaPH
LazadaPH

Thanks for reaching out to us, Eiramnna025. We have already coordinated your concern with our Refund's team. Please anticipate a call from us within the day tomorrow, Nov. 7, ...

1.0
Product
Lazada Philippines Customer Care
#1121402
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I WAS A VICTIM OF ONLINE FRAUDULENT TRANSACTION made through LAZADA using my credit card details and other personal info amounting to 33,999.00 pesos!I tried to report this to Lazada so that they can STOP the delivery and CANCEL IMMEDIATELY THE FRAUDULENT TRANSACTION...
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1.0
Product
Lazada Philippines Customer Care
#1120256
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