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Update by user May 20, 2016

Complain as soon as you can so they'll act faster.

Original review posted by user May 19, 2016

I ordered a fine point stylus from Lazada. It was relatively cheap and had a review or two under it that said it was fine. It came a day later. Surprise surprise it was crappy. I used it for only half an hour and it immediately broke. The tip's conductive part broke off.

Obviously, I returned it. I had a tone of trouble with that part. LBC managed to ship it to the wrong address. I had to wait for it to be routed to the correct one. Once Lazada had it, it took them nearly two weeks to 'evaluate' it. Add that to the fact that their customer service kept saying that it would only take 24 to 48 hours (I guess Lazada runs in another dimension where time passes by differently.)

I only got a result when I kept bugging them for my refund.

Absolutely horrid customer service. Their employees are incoherent, contradictory, and keep on sending robotic replies.

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Poor customer service.

I liked: Cheap, Fast delivery, Delivery guy was pretty chill.

I didn't like: Slow when solving complaints, Awful product quality, Horrible customer service, Slow evaluation process.

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