I ordered an item from Lazada (order #387836951) on December 12, 2017 which was a christmas gift for my son. The initial date of delivery was supposed to be anytime from Dec.
15 to Dec. 23. Come December 23, the item has not been received so I followed up. Was advised that item was with the courier (Ninja Van).
Was given the tracking number for the shipment, was apologized to, was advised item cannot be cancelled because it was with the courier already and was advised that the item will be delivered on the 29th. I checked with the couriers website and the status was pending pickup. I followed up almost everyday from the 26th on to the 29th because the status has not changed ... was assured by several reps that item will be delivered on the 29th.
Come the 29th, no delivery. So followed up on the 30th and I wanted to cancel the item. I was still advised that I cannot cancel the item because the item was with the courier. Followed up on January 2nd and 3rd and still was advised to just wait for feedback from the courier.
I cannot believe this. My money is being held hostage by the courier.
If they don't ever answer then I will never get a cancellation and I will also never get a refund on an item I paid for but did not receive. I am thinking of consulting my legal options at the moment.
Product or Service Mentioned: Ninja Van Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $2300.
Preferred solution: Full refund.
I liked: Usually prompt delivery.
I didn't like: Cannot cancel the order even if the item is sooo delayed.