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i have placed my order last oct 17, until now no item has been recieved. it was still tagged shipped up to this time but when i check the order number thru lbc tracking it is tagged as PENDING.

order id 363557749. help please.

Product or Service Mentioned: Delivery Service.

Reason of review: Order processing issue.

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LazadaPH
#1234157

Hello again. We reviewed you order and realized that your order was SHIPPED VIA SEA due to AIRLINE RESTRICTIONS.

This is the same reason that aside from the expected delivery date of 24-Oct-2016, there's an additional 15 days delivery lead time. Item was shipped VIA SEA since it contains LEAD/LITHIUM (battery) that may cause explosion if transported via air. No worries, you will receive your order on or before Non. 14, 2016.

For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

LazadaPH
#1234154

Hi, Halace Kleene. As per checking, it was not LBC whose going to deliver your order but its JRMT Express.

But no worries, we'll create an escalation email for your concern. Rest assured that we'll get back to you once we have their reply.

For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

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