Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
1 comment


I ordered an expensive product from overseas on sept. an email that the package was with the partner courier last oct 5.a nd that the package would be delivered somewhere between oct 15-20...and then that was it!

No update! They gave me a tracking number that didn't work....they reply to my emails with templates and that's it....i waht to cancel my order and demand a refund. If i don't I'll have to consult a lwayer friend for this crappy piece of online company giving me a hard time.

FYI i have been a loyal customer of Lazada for the last two years..and i think they don't really care about that. What a crappy company with template driven customer service!

Product or Service Mentioned: Delivery Service.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Makati, Manila, Philippines #1230458

We're sorry to hear about your concern, ninena.tiro5. May we ask for the order number for this concern so that we can help you and give you an update?

For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

You May Also Like