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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
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1 comment

I ordered a romoss powerbank and an awei iphone cable morning of Aug 18th and they guaranteed that it would be received between the 18th-22nd. Night of the 19th, i got a text that it will be delivered the next day, but saturday, sunday and monday went by, i did not get any follow up email or text anymore. Now it's the 23rd and i still have not received the items. After numerous calls to their customer service hotline to find out what's holding up the delivery, i've given up. Their people were a bunch of unprofessional and incompetent fools. What a horrible experience!!

! Not worth the hassle at all!!!

This is definitely going to be my first and final transaction with them.

Product or Service Mentioned: Delivery Service.

Reason of review: poor customer service, problem with delivery, product authenticity, and pricing issue.

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San Carlos City, Negros Occidental, Philippines #1204395

We're sorry to hear about this, royallypissedconsumer. May we ask for the order number for your concern so that we can help you?

For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

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