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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

I have been a customer of lazada for 2 years, but this is the only time that I was really pissed about what happened. Last July 12, I ordered a huawei tab and powerbanks.

They prompt that I will receive my item until July 27.. It is already August but still I have no updates to when will My purchased item are able to be shipped. After too many followup calls and emails one rep told me that I had to reorder again?! because they cant contact their seller?!

I have been waiting for 3 weeks.. unfortunately one of the item I ordered was out of stock?!

how can they possibly tell me ro reorder if the item is not available?! This gave me a lot of stress because I need those things, I already paid for those items and they just cant simply do their own job!

Reason of review: Order processing issue.

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