I'm very frustrated with Lazada. I ordered 1 water dispenser from them.
They delivered a missing part which is the purifier, meaning, they delivered an item that didn't match the actual unit. A few days later, another item was delivered. The same order number and this time it has the purifier but unfortunately it was a defective unit. I had to send the two units back.
1 for refund because they delivered two units on the single purchase that I made and the 2nd unit was for replacement. I did get my refund for the 1st item but not the replacement. Their customer service team exchanged emails with me for 30+ times and up until now, I still didn't get my replacement. None of their support team understood my replacement request!
Very incompetent! Grrrrr!
Attached is the photo on the two items I sent back to them.
Reason of review: Not as described.