Tugbok, Davao
Not resolved
16 comments

I ordered a shirt in Lazada and 2 days after i decided to cancel it.When i looked at the instructions on how to cancel an order, it says "Go to My orders screen and select “Cancel” on the order you wish to cancel", however when i went to My Orders there was no cancel button that appeared.

I searched for people who have the same problem as mine and there was one that Lazada replied. They said that you can only cancel an order 6 hours after ordering it, but it was already 2 days for me and there was still no cancel button.

How can i cancel my order then?I've already bought a shirt similar to what i've ordered.

This person wrote the review because of "no cancellation button" at Lazada Philippines and attached a photo. Reviewer claimed that he or she wants Lazada Philippines to read this review and look into the issue (if any).

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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Anonymous
#1398090

lazada pls cancel my order

#333937691

#385777691

due to slow internet nakapagproceed to check-out ako two times not knowing that it added on my cart.

Anonymous
#1397819

hi lazada.i want to cancel the item aligner #334376691.

nka process p siya til now.

sorry for the inconvenience.God bless

Anonymous
#1394261

Pls cancel my order# 365118261 sorry for inconvinience...

Anonymous
#1384538

Pls cancel my order 381674755

Anonymous
#1384537

Please cancel my order

396857855 due to emergency reasons

T.Y

Anonymous
#1384503

please cancel my order Order #375397915 due to emergrncy reason thanks

Anonymous
#1366125

I would like to cancel my order.I order yesterday 9/2 because just now I found out that we already have this item.

Please cancel my order number 326969525.Sorry for the inconvenience cause.

Anonymous
#1304286

Hi lazada! Ipapacancel ko rin po yung order ko

#374354588 kaso wla dn pong cancel button. Sorry na double click ko po.

Anonymous
Taguig, Manila, Philippines #1248867

Hi LazadaPh ipapacancel ko din po sana yung order ko but wala din pong cancel button

LazadaPH
#1152046

Hi.Thanks for letting us know about this.

Paalala lang po na meron lang po tayong 6 hours para i-cancel ang order after itong mai-place. But since dispatched na po ang order nyo sa Lazada WH, the only way to cancel it is if you refuse it upon delivery.

May maitutulong pa po ba kami?Let us know.

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