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3 comments

Bkit hindi po nagana ung platinum nano player nmin..

I liked: Discounts.

I didn't like: Some reviews say defective and 2nd hand or class a products.

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LazadaPH
#1261196

We're sorry to hear about your concern, . For us to process your refund/replacement, sundin lang po ang step by step procedure on how to return your item:

1.

Log in to your account (email add na ginamit sa pag-place ng order);

2. Go to "My Orders" and click "Return";

3. Fill out the return form (clearly state the reason why you're returning the item);

4. Print the return form;

5.

Pack the items and attach the return label (PRINTED RETURN FORM); and 6. Send to any LBC Branch. Paalala lang po na meron po tayong 24-48 hours para ma-update ang current status ng item from SHIPPED to DELIVERED.

Sana po ay nakatulong kami sa inyo. Good day po!

LazadaPH
Makati, Manila, Philippines #1260844

Hi, we're sorry to hear about this. As you received a non-working item, please return your item back to us, so we can look into this.

Please note that you may now fill out our Return Form online and to know how to do this, please visit this link: http://www.lazada.com.ph/helpcenter/returns-refunds/#answer-faq-return-ans After filling out the Return Form, you may bring the item to the LBC branch nearest you.

Once, we evaluated your item and prove that it's a valid return, we will immediately process your request (refund/replacement). Thank you for your patience and understanding.

LazadaPH
#1260755

We sincerely apologize for the inconvenience this has caused you. May we ask for the order number so that we can have it check or you can return your item for replacement or refund.

Kindly check this link for more info on our return policy: http://www.lazada.com.ph/helpcenter/returns-refunds/ Hope this helps. Happy Holidays!

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