Purchased 5 items in a single order number. One of them is a twin airbed which looked like a single sized one, smaller than a standard twin bed.
I followed the return process and filled out the form, chose bank transfer as my preferred refund mode and provided a different account number. Debit card transactions take 5-45 days. I can deal with that. After 3 days, I received an email saying my refund request has been initiated for the 5th item which is a 32gb microsd and otg adapter.
I didn't return anything. I was patiently waiting for it to be delivered. Customer service it was bc of "failed delivery". Not sure what that means but is obviously not my fault.
Customer service gave me a new voucher and bought another one so I let it go. Come 44th day, I emailed lazada to confirm what account number I gave them and was told that it will be reversed on the same card I purchased with. So really, what's the point of them asking how I want my money refunded and which account I want it transferred to? 50th day I was told I will have to wait another 45 days for the refund.
They didn't even give me an option.
Who would want to wait that long? Especially on a company that you don't trust.
This reviewer shared experience about return, exchange or cancellation policy and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Lazada Philippines. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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