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Dear Lazada, Bago niyo i ship yung item, sigaraduhin niyo na maayos yung item at yung lalagyanan ng item! Yung natanggap ko yung inorder kong headphones tanggal yung isang logo tas parang napisat yung box ng headphones. Please ayusin niyo naman trabaho niyo

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Hi Maxwell15 , we do apologise for what happened. Lazada have 2 kinds of item.

Marketplace items which are sold and fulfilled by merchants and seller. All MarketPlace items came directly from the merchant or sellers. We also have retail items which is Sold and Fulfilled By Lazada itself. If you have concern especially on Defective, Damaged, Missing parts, Missing and Wrong item, feel free to return the item and we do offer free return.

We do apologise for the inconvenience.

May we do know your order number so we may coordinate to our relevant department the said item. Thank you!

to LazadaPH Nashua, New Hampshire, United States #1269730


I don't want to return it because the item is now in good conditions. Thank you for your response

to Anonymous San Carlos City, Negros Occidental, Philippines #1269802

You're welcome Maxwell15 , we are very sorry again for what happened. We will coordinate your concern to our relevant department, so there will be no more instances happened again not just for you but for the other customer as well and for the future customer too.

Again, we really do apologise.

For further inquiry or concern, you may visit our Help Center using this link: Thank you!

to Anonymous Makati, Manila, Philippines #1270119

We are glad to hear about that! By the way, please do not hesitate to contact us through this link if you need further assistance. Thank you.

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