San Juan, Manila
1 comment
Not resolved

here is my order ID 3645279

and here is my ref ID for my complaint 4772789154406179204712

email from lazada that they refund my product but i requested a replace order.. i am not the one to adjust replace my order find another seller if they do not have stock asap!! also the refunded money is not yet reflected to my bank account so replace the item you scammer

Review #943587 is a subjective opinion of a user.

1.0
Product or Service Quality
Warranty
Billing Practices
Additional Fees
Discounts and Special Offers
Privacy and Data Security
Turnaround Time
Exchange, Refund and Cancellation Policy
Delivery Service
Website
Advertised vs Delivered
Customer service
Price Affordability
Diversity of Products or Services
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Return, Exchange or Cancellation Policy / Not specified
Preferred solution Not specified

Had an Experience with Lazada Philippines?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
LazadaPH
#1234182
Thanks for reaching out to us, John. Please be informed that if a returned item has a request for replacement, our Return's team will always look for the SAME ITEM SKU. If the SKU is currently OOS, we wont wait for the item to be available so we'll process refund. In your case, since you ordered using credit card, reversal time may take 5-15 banking days. We can not replace an item if its already refunded on our end. But no worries, we have already requested for an immediate reversal for your case to be resolved. For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at www.lazada.com.ph/contact/ or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

You May Also Like

"I paid fair for a freaking unfair product!! At first I thought that the item I received was authentic (I even rated it 5 stars) but then I noticed some..." Read more
"My husband ordered on October 15, 2013 a Philips Steamer worth Php 2765 supposedly as a gift for his mom for the next week but what was delivered to us..." Read more
"I am trying to order a makeup set but when I input my address, there is no "Benguet" choice on "Select Province" Please fix it immediately. I am trying to..." Read more
"I bought the MI3 via Lazada.com in the Philippines as they are the only distributors for this phone here. It cost 10.599PHP. I was working fine for about three weeks..." Read more
"This company is a SCAM - Wrong plant flower arrangement was delivered - AvasFlowers representative verbally admitted multiple times that what was delivered was a mistake but nothing was done..." Read more
"Just travelled to dominican repunlic. All week forecast was 80-90% chance if rain, storms... we even thought to cancel our trip. It turned out to be all sunny, no rain..." Read more
" Please credit my account with Intoxalock, Attached to this E-mail is a copy of the mail in rebate form, installation invoice, receipt, and work order from High Low Customs..." Read more
" Ordered several multi port valves from my local pool distributor. After 2 months, the parts finally came in for me to pick up. TERRIBLE delivery time from CMP to..." Read more