Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

Dear Ronnel Dela Cruz,

We received your request to return the item(s) under Order 3415199242. We have processed a full refund for your paid amount for the item(s).

The total time for the refund to be reflected in your account depends on your refund method and issuing bank. Cash, Store Credit, and E-wallet refunds are processed within 1-2 business days while credit and debit card and PayPal refunds are processed within 24hrs, in which posting in your account may take up to 5-45 banking days depending on your bank’s policy.

If you haven’t returned your item, please return it through LBC or 2GO. You can find the nearest Lazada Return Partner in your area through their branch locator: LBC or 2GO.


Lazada Customer Support


Hi Ronnel,

Good day,

We have been trying to call you regarding your returned item under order number 3415199242. However, we receive no response from your end. We would like to inform you that we will initiate the refund for your item Oppo F5 Youth 32GB (Black). Kindly keep your lines open and monitor your email for notifications. Do not hesitate to reach back to us for further concern. You may also respond to this email and may inform us the best time for us to call you.

For your further assistance, you may also visit our Contact Us page at this link for further assistance

Best regards,

Hera | Community Management Associate | LazadaPh



yan ang palagi mo mababasa sa mga emails nila, pero hanggang jan lang. Nasan ang katotohanan? at ang timeframe na sila mismo ang nagbigay?

Reason of review: Poor customer service.

Monetary Loss: $12990.

Preferred solution: Full refund.

I didn't like: Close to non-existent refund process, Giving false hope to the customer, No reliable delivery-no customer support-no or late refunding, No solution, Prolonged return.

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