Product: Lazada Philippines Shipping Service Clear all filters (140 of 140 reviews match)
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Lazada Philippines - Item stolen by courier or not sent by vendor
Upon coordinating to our seller the item is delivered completely 5 items. You may also refer to our Help Center page at www.lazada.com.ph/helpcenter for more information about Lazada Philippines. You may also get in touch with us through our Chat Support at...
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1.5
Lazada Philippines Lungsod Quezon, Kalakhang Maynila
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Lazada Philippines Shipping Service
#1126837
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Lazada Philippines - Refund
7L Kettle and 1 Philips Cool Daylight LED Bulb Pack 6W amounting to last August 23. On August 25 the items were delivered and we pay it full. Upon checking, we notice that there are 2 missing items. The Asahi kettle delivered are only 2 and Philips bulb is also not...
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LazadaPH
LazadaPH

We're sorry to hear about this. Please provide us your order number so that we can assist you properly. For more questions and updates, you may reach us via our Contact Us pag...

1.7
Product
Lazada Philippines Shipping Service
I didn't like
  • We regret to we have ordered bulk items and trusting lazada
#1124738
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Bought an item last Sep 2017, which I quickly returned the other day because they shipped the wrong item.They processed the request and told me that it will be 3-5 days to process the refund. But as of now, I haven't got my money back. Contacted them several times via...
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tralif07_23
tralif07_23

same here.. wrong item was delivered. its been almost a month if not 1 month na nga. i hope DTI would check on lazada kasi parang dami ng ganyan na nangyayari sa mga customer....

LazadaPH
LazadaPH

Hello John, we do understand your concern. May we know your order number? If you placed an order using a Debit card or Credit Card and get refunded, it will be via reversal ba...

1.9
Product
Lazada Philippines Shipping Service
#1118331
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Lazada Philippines - Pls response to my complain lazada!

#1120389
1.3
Details
The shipment of my order til oct 19 2017...but until now didnt received? Is my oder still be deliver or not?! Its been a week now? Or should i say cancel my order and pls refund my money!!!
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Warranty

Lazada Philippines - Non delivery of item

#1117122
I had ordered my laptop (order no 385492275) on 04 Oct 17 and the last date for delivery was 17 Oct 17. I have undertaken several 'live chats' with the website employees and all have assured me of emails updating the position of my order but there has been no email and my order is missing. I need intervention by some authorities.
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Lazada Philippines - Not good

#1114372
1.0
Details
Hi Lazada i ordered lenovo k4 note last week oct.6, and i recieved it on oct.8 i recieved only the unit and charger and also the freebie vr box..where is the headset of my lenovo? i think when we buy a brand new cellphone headset is included the unit..i want to claim my headset..
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Customer service
Exchange, Refund and Cancellation Policy
Privacy and Data Security
Product or Service Quality
Warranty
Website

Lazada Philippines - No confirmation number of order

#1104284
1.0
Details
I shop but no corresponding cofirmation or order number how will i know if my order is on the wat
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Product or Service Quality
Lazada Philippines - Order 394236795 - Frustrating and Disappointing Return Of Wrong Item delivery Process
Lazada Philippines - Order 394236795 - Frustrating and Disappointing Return Of Wrong Item delivery Process
Lazada Philippines - Order 394236795 - Frustrating and Disappointing Return Of Wrong Item delivery Process
I just received this item which you sent back because you declared that i did not return 1 pc of the lens?I returned all 5 pcs. And as it says in the bottom of the box 5in1!!! I want to return this item because i did not ordered it and i want a full refund! The...
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LazadaPH
LazadaPH

Hello Sir, we do understand your concern. May we know your order number so we may assist you immediately for faster resolution? You may return the item for Free via LBc so we ...

1.0
Product
Lazada Philippines Shipping Service
#1117260
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I ordered an external hard drive worth P2700 and I received a P299 worth of cellphone cover under a different name last Oct 16, 2017. I called up Lazada immediately and they acknowledged the delivery switching. They promised to send a delivery man that same day to get...
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LazadaPH
LazadaPH

Hello Madame/Sir, we do understand your concern. The courier might have some errors on the delivery for what happened. May we know your order number so we may escalate this co...

1.0
Product
Lazada Philippines Shipping Service
#1116565
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Lazada Philippines - Did not deliver!
Kaya nga nag bulk order ako to avoid the shipping and now my Oral-B Tapered Interdental Kit (Blue).The representative named Aaron insisted that I should place another order if it was not delivered. Okay sana if I don't have to pay the shipping fee eh kaso he is pushing...
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Anonymous
Anonymous

Nope! Not resolved still.

2.1
Product
Lazada Philippines Shipping Service
I didn't like
  • Never received
#1116541
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I ordered a Coffee Machine end of last month and Completed the order process on their website and gave me my order number. To make sure that my order really went through, i checked it using the order number but it shows me no order has been made. So i Contacted their...
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LazadaPH
LazadaPH

Hello Madame/Sir, may we know your order number so we may check and investigate the said order? Our couriers send Email and SMS or call our customers once the said order is re...

Product
Lazada Philippines Shipping Service
#1115378
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Nag order po ako ng Earrings sa inyo and according sa post nyo online its a set of earrings and it is supposed to be 4 pieces, pero nung naideliver na yung item, 1 piraso lang sya and ang masaklap hindi pa yun yung item na nakadisplay.akala ko pag bumili ako sa inyo is...
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LazadaPH
LazadaPH

Hello Madame/Sir, we do apologize for the said item yet you may return the item once you received a defective, damaged, incomplete item, wrong item and other major item issues...

Product
Lazada Philippines Shipping Service
I didn't like
  • Give false information
#1111275
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I have ordered a Bluetooth headphone.it says on the status delivered however no item was delivered. I have contacted the live chat service for a few times and same information were given. No solution and not even acknowledgement of the concern that I raised via email....
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Product
Lazada Philippines Shipping Service
I didn't like
  • Slow solution
#1109149
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I felt scam and disappointed to Lazada!!! I bought a 256GB SD card Te New brand last sept. 17 but its not working, that' s why i returned it through LBC as for advice of the agent she tells me to wait for 2 days for email verifcation for me to be able to refund my...
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LazadaPH
LazadaPH

Hello Madame, we will escalate this concern to our relevant department for Return and Refund updates. You may also contact us through this link www.lazada.com.ph/contact or th...

1.0
Product
Lazada Philippines Shipping Service
#1107415
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