Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

The first time I ordered from them was great. So i was excited to get another products again.

The orders weren't cash on delivery so i had to go to nearest hellopay center which is 7/11 last october 20. The expected delivery date was nov16-21 which was a total bummer. But i digress. The products came way earlier than expected which was defenitely awesome.

To my surprise, they delivered wrong item. So i had to call their customer service right away to take acrion on this. I had to call twice which costs me 200 pesos in order for them to fix it. In the end this 35weeks pregnant mother had to go to the nearest lbc branch to return the product then i have to wait for their call so i can refund the money which they couldnt tell me when or where.

The thing is, im giving birth within the next few weeks so i need to complete my baby's stuffs before delivery but due to their pooooooor coordination, i have to go to the other town to get what i needed. Today, i checked the status of my return on their website, they changed the image of my order from the original product i ordered to the one they sent me. Which made me a little suspicious!

I ended up Deleting the app and will never ever order again!

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Order processing issue.

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Pradyumna Das Poblete Caampued

hindi po ako nakapag lagay ng contact no. ko sa account information ko.

ngayun sabe idedeliver daw ngayung nov.

14 hindi ko po alam san ko sila macocontact. baka kase hindi nila mahanap yung location ko.


Nag order ako ng bag. Bakit po iba ang nadeliver tapos ang dumi pa.. parang gamit na???


Ng order aq ng biotin sa lazada pero inabot n ng buwan wala namang ndeliver


Kulang po ung items po mam,sir c Tony peregrino Mercado po ito ung order kpo na 359 na relo at Bluetooth headset isa lng po ung natanggap kpo ung relo lng,

San Carlos City, Negros Occidental, Philippines #1236706

We're sorry to hear about what happened to your previous order. May we ask for the order number for us to give you an update?

Also please be informed that if you paid via HelloPay, and a refund was processed, the amount will automatically be reversed back to your HelloPay account of course. If you already received a notification that your refund has been initiated, refund will follow within 24-48 hours. For more HelloPay refund concerns, customers can send an email to or contact  (+63) 02 754 1200.

And for more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+), call our CS hotline at 02-7958900 for further assistance and updates, email us at or engage in our live chat available from Mondays thru Fridays @ 9am - 6pm using the same link. Good day!

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