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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

What's wrong with you guys? Why do you keep on sending me wrong item!!!

It clearly state on you WEBSITE that I must receive this (first picture) kind of item but I keep receiving (2nd picture) item!

If you're not going to send what's on your website DONT POST IT! SCAMMER

Product or Service Mentioned: Lazada Philippines Shipping Service.

Reason of review: Not as described.

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LazadaPH
San Carlos City, Negros Occidental, Philippines #1195430

We're sorry to hear about this. May we ask for the order number for this concern so that we can help you and create the necessary escalation to the relevant department?

For us to process your refund/replacement, sundin lang po ang step by step procedure on how to return your item:

1. Log in to your account;

2. Go to "My Orders" and click "Return";

3. Fill out the return form;

4.

Print the return form;

5. Pack the items and attach the return label; and 6. Send to any LBC Branch.

Sana po ay nakatulong kami sa inyo. Good day po!

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