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3.2
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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1 comment

When it comes to converting a refund from Voucher, which must be used online with Lazada only, to a remittance with LBC. The usually efficient Lazada starts to break down.

They fail to send the required email to me on two different returns which are required to get a remittance. I almost want to say its a systemic problem or done so on purpose. Either way, it's been 12 days already, and after making the initial request, I have also chatted with customer service on 4 separate occasions. The Lazada representatives all seem to want to help while chatting, but the results are the same, no refund email.

You never get to talk directly to the payment representative, so its always just supposedly a forwarding to them, and this is a highly unusual practice of relaying a customer service problem to another section instead of fixing it directly on the spot. Bad setup of a business model at the very least.

Product or Service Mentioned: Lazada Philippines Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $24000.

Preferred solution: Full refund.

I didn't like: Refund process, Slow in product replacement or refund, Customer service support, Because of poor customer service and a system so broken.

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LazadaPH
#1482160

We regret to hear what happened. For us to better assist you, may we know the order number of your item for us to check it?

Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page @ http://bit.ly/2F2n6PH.

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