We ordered a phone and paid by Debit card. Lazada took payment from the card, but then rejected the order because the address we gave did not match the address held by the bank EXACTLY. (Even a single letter or word is a discrepancy)
We were first told that the amount we paid will automatically reverse back within 5-15 banking days.
But after about 5 emails, it became "the amount will be credited back within 45 banking days for Debit card payments".
The first emails gave no reason for the order not being accepted, other than "we were unable to process your payment" and "No money has been deducted by Lazada from your payment card account".
As our bank balance had reduced by this order value, we knew that their statement was wrong, and began trying to find out what.
The bank confirmed it had been paid out of our account.
Lazada need lessons in customer service and maybe a much better system.
This person wrote the review because of order processing issue of a product or service from Lazada Philippines and attached a photo. Reviewer claimed that he or she lost $3950 and wants Lazada Philippines to issue a full refund.
The most disappointing in user's experience was them taking my money and cancelling order. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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