Lazada Philippines - Lazada refunds take 45 days for rejected order
We ordered a phone and paid by Debit card. Lazada took payment from the card, but then rejected the order because the address we gave did not match the address held by the bank EXACTLY. (Even a single letter or word is a discrepancy)
We were first told that the amount we paid will automatically reverse back within 5-15 banking days.
But after about 5 emails, it became "the amount will be credited back within 45 banking days for Debit card payments".
The first emails gave no reason for the order not being accepted, other than "we were unable to process your payment" and "No money has been deducted by Lazada from your payment card account".
As our bank balance had reduced by this order value, we knew that their statement was wrong, and began trying to find out what.
The bank confirmed it had been paid out of our account.
Lazada need lessons in customer service and maybe a much better system.
More Review Details
|Advertised vs Delivered|
What I liked
What I disliked
- Them taking my money and cancelling order
- Reason of review:
- Order processing issue
- Preferred solution:
- Full refund
- Monetary loss:
- Review category
- Auctions and Internet Stores
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