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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
1 comment

I ordered 1 unit Lil Sew and Sew 8 Stitch Sewing Machine(White/Violet). It was delivered January 27, 2016. The parts was incomplete, no foot pedal, no thread bag and no thread cutter as indicated in the box. Was not able to try if the item functions well since there is no foot pedal. I can only turn it on and off . I called Lazada customer service January 27, 2016 after finding out that it was incomplete. I shipped it back to Lazada January 29, 2016.

How long is the quality evaluation process?

The Quality Evaluation process would start as soon as the item is received at the warehouse. This process would normally take 48 Business hours but may extend due to the following reasons:

Fortitous Events (Acts of Nature, Government driven circumstance)

Electronic Items that would require additional testing

Items that would require Merchant testing andor QC

For scenarios mentioned above, an email will be sent to inform you of the situation and that QC and testing may take up to a maximum of 30 days. Replacement/ Refund process only begins after we have completed the evaluation of your returned product.

Now, the process is quite ironic. Even if the item came from different merchandiser and not directly from Lazada, it is Lazada who serves as an outlet for the order. It was checked out under the Lazada web site and I think Lazada Ph also has something to say on this. Why not impose quality evaluation and management be conducted before the item will be released to the customer in order not to delay usage at the customer's end? Why undergo quality evaluation right after it is being returned?

Look, that sewing machine's value might not be that pricey but it is the customer's satisfaction that matters I think.

Now, it's February 1, 2016, 7:06 pm. been tracking it using the lbc tracking no. but status says in transit it was received at SCS returns 01/30/2016 07:30:13 AM. No update yet until now.

Reason of review: incomplete parts.

Preferred solution: replacement with 100% complete parts and freebies as indicated in the product box and upon ordering.

I liked: Customer support.

I didn't like: Prolonged return.

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Hi. We're sorry to hear about your concern.

May we ask for any ticket or order number for us to pull up your records on our system and give you an update? Thanks!

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