I had a bad experience with Lazada Philippines. It was an experience between me and a certain costumer service attendant named Kevin. Because Lazada offered a Cash on Delivery payment to any of these location "Metro Manila, Bacolod, Iloilo, Cebu, Davao, Cagayan de Oro, Tacloban and Ormoc" so I ordered an item last July 9 at around 7am and chose the COD payment method. I was excited and expected that my order will be delivered on July 14 but luckily a prompt email from Kevin stating "We are sending you an email to inform you that your order with order number (my order # here) was cancelled. Unfortunately, Cash On Delivery is only available to locations within Metro Manila. If you would like to re-order, please visit our website and choose another mode of payment convenient to you." * copy and pasted from the email received with ticket #7419. To my dismay I emailed him saying that payment method is already offered before I ordered. On July 10, Kevin emailed back to me and say "We really apologized for the confusion. As of today we open the option of making COD payment for those selected cities in the country like Bacolod, Davao, Cebu, Ilo-ilo, Tacloban, Ormor and Cagayan de Oro. If you want you can re process the order with the same procedure of payment and we will make sure that were going to prioritize your transaction with us." *copy and pasted from the email received. I don't know what really happened, Kevin is confused with the company service his working with he might be new to the company or untrained personnel. Well, to make the story I didn't made another order. I was frustrated and I thought I wanted to cancel my Lazada account. This post will shout to world what Lazada Philippines Services like what complaints posted all over the web. Im thinking I will make my own Lazada story posted on my mere blog.
I believe in: First impression last
Employees who are confused and untrained will drag down the company's name to uncertain
Product or Service Mentioned: Lazada Philippines Delivery Service.