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Exchange, Refund and Cancellation Policy
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UPDATE: Lazada is still posting fake "cancel order" complaints. It turns out, they are using a "reputation management" company. Will they never learn??

Here are sojme details of how their scams work. You order an item that is a VERY GOOD DEAL. If you pay by crejdit card, but your credit card is refunded, because the item is out of stock. But the item is still listed. Why? Becaujse if you pay by COD, you will receive either a fake, broken, or just the wrjong item. And you will NEVER receive a refund.

Please be informed, ALL of the comjplaints that state something to the effect that "I have no money, cancel my order" are placed by Lazada employees. I know this employee and she has told me.

It is Lazadas way of moving the REAL comjplaints down the list. There are almost 700- complaints, mosjt detail how lazada products are very cheap because they are eitjher fake, or you receive a different product. They DO NOT refund your money under any circumstances. They NEVER post negative reviews of merchants unless they approve the review, which is maybe 10% of the time.

Basically, Lazada's scam is to sell broken and fake items by COD, and then not give a refund when the cusjtomer finds out.

They also use your credit card numbjers for fake charges. First read ALL the compjlaints at this site. Bajsically, pay by COD or deposit, and you lose your money, and pay by credit card and they will steal your credit card number.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of other product and associated monetary loss in the amount of $600. Lazada Philippines needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned other product in their reviews. You may find this information helpful for further shopping at Lazada Philippines.

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LazadaPH
#1016380

Hello again. We respect your opinion regarding this matter.

May we ask if you have any pending order, returned item or payments pending for refund?

We'd like to hear from you for us to properly attend to your concern. Good day!

LazadaPH
#1016379

Hi. We're sorry to hear about your concern.

May we ask for any ticket or order number for us to pull up your records on our system? Please let us know the soonest for us to further assist you.

If you have concerns other than this, please feel free to contact us again. Thanks!

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