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I do not understand the company philosophy of Lazada. It is one thing that Lazada accepts a seller, who sells items which are not returnable and who put the risk of delivery on the shoulders of the buyer, who has no influence whatsoever on the delivery.
Then, when you have a problem there is no possibility to reach out for Lazada, at least it is well hidden because I did not find one. There is no email, no customer care, only something like a robot who even gives wrong answers. In my case I was told not to worry, I would be covered by Lazada return policy, although I explained that the item is not returnable and therefore the return button is not activated.
No support whatsoever from Lazada. In Pissed Consumer Lazada offered to help me, asked for my Order number, but that was all, just hot air again.
Preferred solution: Full refund.