Not resolved
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time

My order (Atom Bluetooth Speaker) was marked as delivered but I haven't received it yet. 12/13/16 4:47 PM - Courier arrived and asked me to go to our bulding's lobby because according to him, receptionist wouldn't let him go inside the building which is impossible because Lazada already shipped before.

Once I went to meet him, I called him and found out that he was on the the incorrect building which is only 300 meters from the correct address. I patiently waited for a short update knowing how near he was to my location. 6:32 PM - I received a text from Lazada that I requested the delivery to be postponed but I didn't! 7:00 PM - Sent Lazada an e-mail regarding what happened.

12/15/16 10:43 AM - Lazada sent me a generic response e-mail for my well written concern.

Did your e-mail supports even know how to read? Up until now, there are no feedback when my item will be delivered.

Product or Service Mentioned: Lbc Express Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $15.

Preferred solution: Deliver product or service ordered.

I liked: Affordable prices, Wide array of products.

I didn't like: Never received item, No reliable delivery-no customer support-no or late refunding.

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San Carlos City, Negros Occidental, Philippines #1258217

Hi. We're sorry to hear about what happened with the delivery of your order.

May we ask for the order number for this concern so that we can help you and create the necessary report? For more concerns, you may also send us message / comments via Lazada's Social Media accounts (FB, Twitter, Instagram, Youtube and Google+ -- icons may be found at the lower part of Lazada's website,

You may also visit our Help Center using this link: Good day!

Mandaluyong City, Manila, Philippines #1255743

What a bad service. What courier was it? LBC or Air21

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