Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.


This reviewer shared experience about "fail to provide quality customer service and promise" and wants this business to "deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again" as the author lost $4000. BenMarasigan is overall dissatisfied with Lazada Philippines. The most disappointing about lazada philippines delivery service at Lazada Philippines was delivery process, give false information and not keeping promises Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Lazada Philippines.

Check out the best and the worst companies in Auctions and Internet Stores category for more informed decision or compare Lazada Philippines to other companies on our site.

Had an Experience with Lazada Philippines?

Write a review


Terms of Service
Post Comment

Kindly pls cancelled my order #318351895 tnx


LEX, please lang, isarado nyo na yung courier services nyo!ang tagal ng delivery naman!

wala pang tracking, wala ding contact info!haaay naku!


Dear lazada cancel my order tracking number #368283765


Bakit kasi lagi kang wala?


Poor Service!!!

Expected delivery is September 2 but until now (Sept 9), there's no delivery yet to think that I made 2 follow ups. Service really sucks!


I order 1 item but lazada put 3quantity how can i cancel no cancel button at lazada app pls help


Nag order ako ng bag at blower w/ hair iron,nais kong ibalik yung blower at hair iron dahil hindi ito umiinit ng maayos..kanina lng ito deneliver..395478145 ang product code ko..

Sa instruction how to return i must go to my oders and click retun order pero wla sa apps ko n my order ang mga product na diniliver sa akin.paano ko ito maisosoli? Nakakadala nmN na mag order sa lazada! Yung inorder ko din na portable sewing machine nd ko na naisaoli hindi ko pa din magamit...

Nagbayad ako ng tama sa presyo na gusto nyo,ibigay nyo nman ng tama ang items na binili ko!


LAZADA cancel my order my project didnt work because you didnt deliver the item!!! tracking #338634837

Davao City, Davao, Philippines #1348231

I agree with your LAZADA experience, to me its no money out of my pocket if delivered COD. and I think they should leave a notice on your door or gate if they arrive and no one is home for pickup, at least that way people know they attempted to deliver the package. but I'm with you, I'm not waiting around the house all day for a Lazada to show up on there time, at least send me a via text and estimate timeline when they are going to show up to the house in order that I can adjust my time schedule to them.

to Anonymous Las Pi, Las Pinas, Philippines #1351370

Wrong items delivered smart watch my order ovleng 8bluetooth headphones. And the other one ear phones have no used

You May Also Like

Lazada Philippines - Non existent delivery service lex Concepcion Lazada Philippines "This is about the third or fourth complaint the delivery service is useless liars who either can't find address or supposedly rang to say on way and we're told not..." Read more Lazada Philippines - Element of Deceit? Lazada Philippines "Lazada Philippines – Elements of Deceit ? I have not heard back from Lazada after their initial contact and I thought about updating my earlier review. Rather, I opted to..." Read more Lazada Philippines - I have no remmitance number for the refund Lazada Philippines "400 pesos din yun! Estudyante lang po ako, at 1st time ko pang umorder sa inyo at wrong item pa ang binigay niyo at kulang pa ang item na dineliver..." Read more Lazada Philippines - Air cooler hanabishi but its not cooling Lazada Philippines "I order 1 hanabishi aircooler & i send it back to lbc just to return the item its cooling even in a small room..it cost 5k price its too expensive..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Israel B Garcia Jr Law Firm - ISRAEL B GARCIA JR IS A THIEF Israel B Garcia Jr Law Firm "Uriel Manzano 3 months ago(Translated by Google) The lawyer worst of all lawyers. It is not present in court and tells you lies. And when you go to complainq he..." Read more The NFL lost Another Customer Nfl "What the players are doing is shameful. Disrespecting the flag and the people who fought for freedom is absolutely despicable. If you have a complaint, a problem, an issue etc,..." Read more Poor customer service and lacking honesty in sales by Kissvivi Kissvivi "I purchased $195+ USD of Tee Tops from Kissvivi. First issue was "Buy 2, Get 3rd free." I was refunded some of that money. So I still paid $153+ USD...." Read more