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Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.

FRUSTRATING!!!

Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Fail to provide quality customer service and promise.

Monetary Loss: $4000.

Preferred solution: Deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again..

I didn't like: Delivery process, Misinformation, Not keeping promises, Not following delivery timeframe.

Company wrote 0 private or public responses to the review from Jan 10, 2015.
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Anonymous
#1611455

I haven't receive the Nenuco cologne I ordered last Dec. 8,2018 but I saw somebody signed in.my behalf and it's delivered daw ng Dec.

11, 2018 but where is the item? Please make an.action regarding this otherwise I will make a move.

Anonymous
to Marissa kapalungan #1611805

hi mam i have the same case as you my signature was forged.. ano na po nangyari sa case ninyo mam?

Anonymous
#1601087

Putang Ina ng LEX. Walag kwenta..

sana kasi pwede nalang pumili ng courier, mga tanga driver.

Nag oder ako dalwa, maski isa walang nakarating pero delivered and paid na. HAHAHAHA putang ina nyo tlaga mga gago hahaha

Anonymous
#1601031

Lazada personnel make fraud I got loss of 600 $ they deliver wrong address

Anonymous
#1600789

I ordered two items, binayaran ko na.. pro pag bukas sa package, kulang ng isa..

so...i know na nxt time gagawin, meron pa akong isang order na darating, i'll make sure nlang na kukunin ko ung package and wag babayaran ung item, coz 665pesos ung nawala sakin.. so..

ibig sabihn my mga anumalya yng mga ng dedeliver na yan.. lex ph..

Anonymous
#1599300

If only i could cancel my order it's so disappointing are you guys legit? I cannot even contact them this is not right!

Anonymous
#1598173

I just had a conversation with a Lazada Customer Care personnel, there's no way we, customers, could contact LEX PH directly.

TrimRedAdmiral
to Aubrey #1600588

Very disappointed on their service.. Lacking itwm on delivery how come they deceived their customers by doing kind of neglect

Anonymous
#1597364

Is there a way to contact Lex?

Anonymous
#1585931

What is wrong with this company? Is this LEGIT? No body can give me a number of their service delivery!!!....according to Tracking service , failed delivery when but nobody contacted or message me!!!

UnbiasedKillerWhale432
to Anonymous #1600273

Same wala rin akong na recieve na calls or text yet i already paid the item.

JENNY BAMBA
#1581444

Kpag seller ba. pwede idrop yung item sa kahit saang lbc branch? thanks

Anonymous
#1579954

Paki balik nalang ang kulang sa item ko, DS style isa fishing rod,.

Anonymous
#1579952

My item is incompletely delivered, but the item si paid. Wala ako sa bahay ate kp nagbayad, 1800 pesos po binayad ko, panu ko mababawi ang kulang sa item ko kc di ko sya magagamit.

Anonymous
#1578891

Dalwa ung order q umbrella pro q lng diniliver pro ung bayad 228 price pra sa dlwa umbrella ngkataon wla aq nung ideliver item ibinilin q lng sa ksma q..Hangang ngaun ndi ko bnubksan gusto q maaksyonan e2

Anonymous
#1577624

Exact thing happened to me. Their courier is the worst! They do not communicate effectively.

Bel Ginez
#1576289

Hello kailan ko po makukuha order ko kasi sabi edidiliver pero hindi naman po deniliver nong october 6 pakideliver po ulit kasi nabayaran ko na po yan sa credit card yan po mga tracking #208133203304706 #208214344904706 #208220757104706 #208190514304706 padeliver po ulit need ko po flight ko na po nextweek sana makuha ko na po mga order ko

Anonymous
#1570452

Hi.. Please send me the reason behind this delivery failed..

I am expecting the item and gonna use it tomorrow..

Please deliver it tomorrow morning please. LPC0000001374018

Anonymous
#1568318

Paying process in 7/11

Anonymous
#1564393

Good day kailan po ulit dadating ang order Ko? Na memory card? Lagpas na kse sa due date eh but until now wala pa rin 13-18 ng Sept ang delivery but until now wala pa rin ang products

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