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78 comments

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.

FRUSTRATING!!!

This reviewer shared experience about "fail to provide quality customer service and promise" and wants this business to "deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again" as the author lost $4000. The author is overall dissatisfied with Lazada Philippines. The most disappointing about lazada philippines delivery service from Lazada Philippines was delivery process, give false information and not keeping promises Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
#1392679

Hi po sir..dapat po ngayun makakarating ang order ko sa lazada nagantay po ako hanggang ngayon wala parin ito po contact no..

09950183726.... Bakit po dpa nadidiliver ung shoes po?? Ask ko lang po kac ngayun deadline mula sa lazada.. #327592335 yan po ung track no..

Tapos po street..ko po #44 makiling st.

Palar village Group 2 Brgy 31southside Makati City.....Need lang po ng info bakit dpa nakaka rating?

Anonymous
to BRIAN PRAMBITA #1392683

Please give me update. This my order number 342138921. My order didn't come to the promised date.

Anonymous
#1392623

316182421 ask the location of your office hear in metro manila thanks

Anonymous
#1391307

hi goodmorning ,Lazada this is Sarah ,Im going to ask if i can still get my order because i ordered a 3 Powerbank Sense 6P 20,000mAh Durable Polymos Dual Output LED Display Power Bank but unfortunately i received only 1 from your delivery boy and i payed for 3.

Anonymous
#1391222

Please give me update order no.321395741 and 336141741..

i ordered last saturday.Di parin dumadating.

Anonymous
#1390852

please give me update.order no.

366964641.thank you.

Anonymous
#1388494

please give me update.this is the order number 381894815

Anonymous
#1383162

Good pm sir mam Mao ni ako active number 09956634918 d mn kuno ma reach ako address Mao ni ako order # 388839355

Pls call me tnx

Anonymous
#1382091

good pm sir mam, need nako ang item karun sir mam, pwde mahatod karun... pls pls ..salamat

kaganlabe1982
#1380885

HI LEX BAKIT WALA PO KAYONG TRUCKING NUMBER THIS IS MY ORDER NUMBER 384494655 samsung J7 Pro ang order ko please text me upon delivery okay

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