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Customer service
Delivery Service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.


This reviewer shared experience about "fail to provide quality customer service and promise" and wants this business to "deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again" as the author lost $4000. BenMarasigan is overall dissatisfied with Lazada Philippines. The most disappointing about lazada philippines delivery service at Lazada Philippines was delivery process, give false information and not keeping promises Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Lazada Philippines.

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Kpag seller ba. pwede idrop yung item sa kahit saang lbc branch? thanks


Paki balik nalang ang kulang sa item ko, DS style isa fishing rod,.


My item is incompletely delivered, but the item si paid. Wala ako sa bahay ate kp nagbayad, 1800 pesos po binayad ko, panu ko mababawi ang kulang sa item ko kc di ko sya magagamit.


Dalwa ung order q umbrella pro q lng diniliver pro ung bayad 228 price pra sa dlwa umbrella ngkataon wla aq nung ideliver item ibinilin q lng sa ksma q..Hangang ngaun ndi ko bnubksan gusto q maaksyonan e2


Exact thing happened to me. Their courier is the worst! They do not communicate effectively.

Bel Ginez

Hello kailan ko po makukuha order ko kasi sabi edidiliver pero hindi naman po deniliver nong october 6 pakideliver po ulit kasi nabayaran ko na po yan sa credit card yan po mga tracking #208133203304706 #208214344904706 #208220757104706 #208190514304706 padeliver po ulit need ko po flight ko na po nextweek sana makuha ko na po mga order ko


Hi.. Please send me the reason behind this delivery failed..

I am expecting the item and gonna use it tomorrow..

Please deliver it tomorrow morning please. LPC0000001374018


Paying process in 7/11


Good day kailan po ulit dadating ang order Ko? Na memory card? Lagpas na kse sa due date eh but until now wala pa rin 13-18 ng Sept ang delivery but until now wala pa rin ang products


*** I think (opinion, experience and analysis)... LEX delivery of Lazada is BETTER and more reliable than the couriers in other online shops like Shopee...

(base on experience)...

Hope Lex delivery will not only cater Lazada but also other customers who want to experience their delivery system... = )


Paano icacancel ung order ko na double order ko kasi nkready to ship na .


Your delivery man lost my order on lazada,how can I get my order?


thats happen to me too!verry disappointing deliverry service...


SO0005068524 track this pls

to Reyan Mae Callao #1544833

Hi Reyan Mae Callao, Good day. I am so sorry but I do not work for Lazada or Lazada Express.

Please try to check your order using this link: https://www.lazada.com.ph/contact/?spm=a2o4l.10714236.header.9.13125fb1QGAcx8 I hope this helps. Respectfully, Ben


Please track SO0005383419


cancel this items #205026313346340 both ordered the same item by mistake


Order #204351200804728


Cancel pls dis is the track num. SO0004954741..


Sir may order ako units na may tracking no.SO0004907432, idi-delivered daw ngayon ayon sa txt msg. Sa office ko iyon ipinadala.

kaso na onleaved po ako ngayon.

nais ko po na ipadala nalang sa aking adddress, 26 meridian ave, brgy |Salitran IV, Dasmarinas City, cavite. pwede po ba yun?

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