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67 comments

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.

FRUSTRATING!!!

This reviewer shared experience about "fail to provide quality customer service and promise" and wants this business to "deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again" as the author lost $4000. BenMarasigan is overall dissatisfied with Lazada Philippines. The most disappointing about lazada philippines delivery service at Lazada Philippines was delivery process, give false information and not keeping promises Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Lazada Philippines.

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Anonymous
#1371581

Kindly pls cancelled my order #318351895 tnx

Anonymous
#1371190

LEX, please lang, isarado nyo na yung courier services nyo!ang tagal ng delivery naman!

wala pang tracking, wala ding contact info!haaay naku!

Anonymous
#1368907

Dear lazada cancel my order tracking number #368283765

Anonymous
#1368149

Bakit kasi lagi kang wala?

Anonymous
#1367884

Poor Service!!!

Expected delivery is September 2 but until now (Sept 9), there's no delivery yet to think that I made 2 follow ups. Service really sucks!

Anonymous
#1364373

I order 1 item but lazada put 3quantity how can i cancel no cancel button at lazada app pls help

Anonymous
#1363338

Nag order ako ng bag at blower w/ hair iron,nais kong ibalik yung blower at hair iron dahil hindi ito umiinit ng maayos..kanina lng ito deneliver..395478145 ang product code ko..

Sa instruction how to return i must go to my oders and click retun order pero wla sa apps ko n my order ang mga product na diniliver sa akin.paano ko ito maisosoli? Nakakadala nmN na mag order sa lazada! Yung inorder ko din na portable sewing machine nd ko na naisaoli hindi ko pa din magamit...

Nagbayad ako ng tama sa presyo na gusto nyo,ibigay nyo nman ng tama ang items na binili ko!

Anonymous
#1361343

LAZADA cancel my order my project didnt work because you didnt deliver the item!!! tracking #338634837

Anonymous
Davao City, Davao, Philippines #1348231

I agree with your LAZADA experience, to me its no money out of my pocket if delivered COD. and I think they should leave a notice on your door or gate if they arrive and no one is home for pickup, at least that way people know they attempted to deliver the package. but I'm with you, I'm not waiting around the house all day for a Lazada to show up on there time, at least send me a via text and estimate timeline when they are going to show up to the house in order that I can adjust my time schedule to them.

Anonymous
to Anonymous Las Pi, Las Pinas, Philippines #1351370

Wrong items delivered smart watch my order ovleng 8bluetooth headphones. And the other one ear phones have no used

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