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1.2

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.

FRUSTRATING!!!

Reason of review: Fail to provide quality customer service and promise.

Monetary Loss: $4000.

Preferred solution: Deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again..

Lazada Philippines Cons: Delivery process, Misinformation, Not keeping promises, Not following delivery timeframe.

Location: Manila, Manila

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Darron Aic

Order was due to be deliver on the 10 Aug-13 August have not received item as of 22 Aug. See details below: Order #310412****12361 Placed on 06 Aug 2020 15:18:52 Vivo Y91C 2GB/32GB, 4030mAh, 5MP Front + 13MP Rear Camera, 6.22inch Halo Full View Display, Smart Phone, Cellphone Qty: 1Shipped Get by Mon 10 Aug - Thu 13 Aug Tracking # RH0000129532

Namya Tfz

yung mga itiems namin na delivery failed, mag 1 month na hindi parin naibabalik sa amin (seller), almost worth 50k yung mga items hindi parin niababalik hindi man lang tumatawag ang LEX ph, bakit ayaw nila kami i message o tawagan para pick upin nalang namin yung nga return items sa warehouse nila.. after 1 month mag papatulok na ako kay sir Raffy Tulfo in action para ma pick up namin ang mga return items namin..

Guest

SO010505**** there is a glitched sa syetm on lazada i input my number upon checking out and place the order / waited 20 days for the parcel to arrived tapos makakatanggap lanv ng attempt to failed you should have contact number kung mag bsuiness kayo hindi namin deserve sakit ngg ulo

Guest

ay naku lazada, pede ba palitan nyo na yang courier nyo, naka 2 order na ko nung items, gang ngayon wala pa din, tapos sasabhin nyo delivery failed, attempt to deliver e, mukha nmn hindi diniliver yung item, walang ilalagay na reason kung bakit failed ang delivery, anung purpose nung contact number sa parcel kung hindi nyo po itetext ng courier. ano un display.

kaya may contact number e, para if ever na may problem contact the buyer. kaloka kayo

Guest

i have already paid the item i ordered via lazada and tracking number says its already in our area of distribution like LEX Mandaue City, Cebu branch since June 20...but until today no movement, NOT DELIVERED. Tracking app already advised with number number #SO009837****...LEX should be honest and reliable...this is the second time.

the first one totally never have reached my home or contact me in my mobile number. Their tracking application maybe the ones really doing their job...BUT NOT their delivery team.

imagine its Php7,164.00...ALREADY PAID. BEtter post this on social sites.

Guest
reply icon Replying to comment of Guest-1882645

We're you able to receive your order? If not, how fast did you get a refund?

Meklit Grh

Lazada should post ALL names and contact numbers of couriers.....when they LIE about calling and attempted delivery.....FIRE them.....or call me and I will punch them in their FACE

Guest
reply icon Replying to comment of Meklit Grh

I would suggest to Lazada to give the courier regarding the failure of delivery e.g. address not found etc.

if they cannot locate the address they would call the buyer. that's why we have our contact number on the parcel..

Meklit Grh

SO009115****............what the happened to my package of garden soil? I have had 100's of packages delivered with NO PROBLEM............LEX courier NEVER texted or called, NEVER attempted delivery....He is a LIAR if he says he tried.....He should be FIRED.

Meklit Grh
reply icon Replying to comment of Meklit Grh

Most LEX couriers have been very good....but sometimes you have a lazy liar...like in this case....says he atrtempted calling and delivery, but NEVER did.....should be fired.

Guest

Sakin din hinold ang parcel ng ten day walang text or update nag try mag deliver pero hindi naman hinanap address ko fail delivery tapos nadeliver daw kinabukasan Tapos yun isa ko pang order may 16 pa hanggang ngayon june 2 na nasa logistic parin ayaw parin e send pag hihintayin pako hanggang died Line june 15 Lex ph bravo galing ngo

Guest

How come that it is not marked as delivered even if its delivered. How can I return the item if wasnt marked as delivered!!!!!

Terrill Agw

How come that there was not phone call or text message from the courier that the item will be delivered and I`m shocked that the status of the deliver is unsuccessful.

Guest

I want to cancel my order sya din na ang tagal ma diliver oct9-11 naka lagay tapus hang gang ngayun wala parin order #252297****91189

Guest

Poor delivery service.. Lex consolascion hub d pa na deliver failed agad.

No text or call from the courier...its been 3 times already...

Same doing... Nakakainis mag antay sa wala..

Guest
reply icon Replying to comment of Guest-1699300

Isama mo na ang LBC courier, , hanggang ngayon hindi prin dumating order ko

symon p

what can i do i recieve the parcel incomplete..how can i contact the seller..my boyfriend paid the three items..but i recieved one item..can you pls help me ..for what can i do to get the other 2 bottles..the items allready paid of my boyfriend.thank and godblesssa

Estefania Wtl

d panga na deliver sa bahay na failed naagad agd sya..anu po ngyari..pakiayos nmn po service nio

Guest
reply icon Replying to comment of Estefania Wtl

lazada

Estefania Wtl

bakit po na failed to delivered yung order ko..need ko ung order ko pabalik nmn po un

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