Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.


Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Fail to provide quality customer service and promise.

Monetary Loss: $4000.

Preferred solution: Deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again..

I didn't like: Delivery process, Misinformation, Not keeping promises, Not following delivery timeframe.

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Poor delivery service.. Lex consolascion hub d pa na deliver failed agad.

No text or call from the courier...its been 3 times already...

Same doing... Nakakainis mag antay sa wala..


what can i do i recieve the parcel incomplete..how can i contact the seller..my boyfriend paid the three items..but i recieved one item..can you pls help me ..for what can i do to get the other 2 bottles..the items allready paid of my boyfriend.thank and godblesssa


d panga na deliver sa bahay na failed naagad agd sya..anu po ngyari..pakiayos nmn po service nio


bakit po na failed to delivered yung order ko..need ko ung order ko pabalik nmn po un


Same here!! They used my family name sa signature but nothing arrived and nireview rin cctv wala namang dumating


Grabe sila na pumirma mismo ng recieved kahit wala naman ako narecieved na parcel. ang lupit nyo LEX PH commonwealth!!!!


anyone here knows the phone or telephone number of Lex Hub in Davao? My order says they attempted to deliver it last 4/5/19 but it wasn't successful, I just want to contact them so they can reach my right location, maybe they don't search further for the area. hopefully, someone can provide their number.


same happened also to me today about LEX they cancelled my order due to many delivery attemp even though they did not contacted me for deliver.

to Anonymous #1671684

Same thing with my order..pag ayaw nila ideliver..ganyan sasabihin nila.nireport ko na 3 times to...sinabi ko p na my cctv recording ako ni isa from lexpress ang pumunta dito....puro taga ninja van black arrow lang...sinungaling tong lex express na to,unlocated daw yung address e samantalang ngorder na ko before 4 times sila din ngdeliver dito same address din....kaya madami ng lumilipat sa shoppee...


i didnt receive my item. i was waiting the whole day for a week but nothing came in.

Im so pissed because i didnt get any messages or what so ever.

ive got no time to pick up where the *** the item is. i need my refund!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Sana pakiagahan nman ung pagdilever ng order


totally agree lazy delivery drivers


Bakit po ganun ang order ko po is exercise fitness with ab roller wheel bakit ang dumating is sport watch. Ano b nman yan pakiayos nman.

Ferdinand Rabena

delivery failed daw, nong lbc at 2go wala akong naging problema sa mga order ko ngaun lex delivery failed daw. tapos bayad na ung parcel... suprised gift pa naman sana sa mga anak ko ang order...


Pissed w lex ph, unreliable, twice undelivered parcel, never again buy from lazada.


Kulang ang sukli namen pano makokontak ang colector


Rude and unrespectful delivery boy..will deliver at their convenient time..this is the first time i encountered rude delivery boy..That particular angeles city delivery boy..tex lang ng tex paanonkung walang load yung receiver eh di nganga..bastos pa..


Nasaan na ang lex wala man lang contact number nakaka frustrating na kayo lex ph your sucks.


I ordered philips hair dryer last dec 10 and must received until dec 20 but up to now item not yet deliveried. Wala din feedback from their end. Sana naman lang meron magbigay ng update sa producto binili ko.


Pwede ba makuha contact number ng LEX

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