Not resolved
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality

Order placed, requested specific timeline. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery. You wait for the delivery the next day. Delivery does not arrive. Then call Lazada customer service where they tell you that the order has been cancelled due to failed delivery.

Reorder the same item, request specific timeline to avoid hassle. Wait for the delivery. LEX personnel arrives on their most convenient calls you to accommodate them but you are not home and request next day delivery. LEX personnel confirms next day delivery and promises an expedite delivery. Receive notification via sms and email stating that they acknowledge the request. Wait for the expedited next day priority delivery. Nothing arrives. Call Lazada customer service where they advise that they will call you back then fails to call you back.


Product or Service Mentioned: Lazada Philippines Delivery Service.

Reason of review: Fail to provide quality customer service and promise.

Monetary Loss: $4000.

Preferred solution: Deliver product and service ordered as soon as possible and return wasted time in waiting for the delivery including the call credits used through a non expiring voucher which i will use if i decide to even purchase with lazada again..

I didn't like: Delivery process, Misinformation, Not keeping promises, Not following delivery timeframe.

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Ferdinand Rabena

delivery failed daw, nong lbc at 2go wala akong naging problema sa mga order ko ngaun lex delivery failed daw. tapos bayad na ung parcel... suprised gift pa naman sana sa mga anak ko ang order...


Pissed w lex ph, unreliable, twice undelivered parcel, never again buy from lazada.


Kulang ang sukli namen pano makokontak ang colector


Rude and unrespectful delivery boy..will deliver at their convenient time..this is the first time i encountered rude delivery boy..That particular angeles city delivery boy..tex lang ng tex paanonkung walang load yung receiver eh di nganga..bastos pa..


Nasaan na ang lex wala man lang contact number nakaka frustrating na kayo lex ph your sucks.


I ordered philips hair dryer last dec 10 and must received until dec 20 but up to now item not yet deliveried. Wala din feedback from their end. Sana naman lang meron magbigay ng update sa producto binili ko.


Pwede ba makuha contact number ng LEX


Pwede po makuha contact number sa LEX PH?


Delivery Failed Ayosin niyo yan wala man lang nag text. Tapos failed agad?

Kung hindi ang system niyo ang may mali... Palitan niyo yang employees niyo!!!


Pano ba idedemanda tong Lazada? Or Lex


Please tell me here how I can contact to human customer service. There was no delivery attempt.

Its a lie. Is somebody collecting a christmas gift from other people.?


Dec 19, 2018 07:08 AM Your parcel is being prepared for return to sender by LEX PH Commonwealth Hub Dec 19, 2018 05:15 AM Sorry your parcel has been marked as failed delivery as all delivery attempts have been made Your parcel will be returned to the sender Dec 14, 2018 08:15 PM An unsuccessful attempt has been made to deliver your parcel Commonwealth Hub WALA MAN LANG DELIVERY ATTEMPT!!!


kulang po ng isang item yung order ko, bayad na po..


good day! paano po pag nagka mali ng last digit ng no.

pero tama po yong adress na binigay? salamat


I haven't receive the Nenuco cologne I ordered last Dec. 8,2018 but I saw somebody signed in.my behalf and it's delivered daw ng Dec.

11, 2018 but where is the item? Please make an.action regarding this otherwise I will make a move.

to Marissa kapalungan #1611805

hi mam i have the same case as you my signature was forged.. ano na po nangyari sa case ninyo mam?


Putang Ina ng LEX. Walag kwenta..

sana kasi pwede nalang pumili ng courier, mga tanga driver.

Nag oder ako dalwa, maski isa walang nakarating pero delivered and paid na. HAHAHAHA putang ina nyo tlaga mga gago hahaha


Lazada personnel make fraud I got loss of 600 $ they deliver wrong address


I ordered two items, binayaran ko na.. pro pag bukas sa package, kulang ng isa..

so...i know na nxt time gagawin, meron pa akong isang order na darating, i'll make sure nlang na kukunin ko ung package and wag babayaran ung item, coz 665pesos ung nawala sakin.. so..

ibig sabihn my mga anumalya yng mga ng dedeliver na yan.. lex ph..


If only i could cancel my order it's so disappointing are you guys legit? I cannot even contact them this is not right!

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