I used to be a loyal Lazada customer. "USED TO BE" because after this incident, I'm never purchasing anything from them anymore. I've bought products ranging from treadmill to baby stroller so I thought maybe their CSR can help me resolve my problem. My issue is this: I ordered bluetooth speakers with FREE headphones. The package arrived five days later and there were no headphones included. I contacted both the seller and Lazada. The seller was waiting for Lazada's instruction so they can send the freebie immediately. More than 24 hours later, I received a response from Lazada. She offered a dumb solution which was for me to fill-up the return form, re-pack everything that was sent to me and bring it to the nearest LBC branch. Why on earth do I have to do that? There was no problem with the speaker, my only concern was the freebie. And so I sent a reply and another ticket and I guess I'll be waiting for nothing.
Never buying from them again. And I'm definitely telling everyone I know to stay away from Lazada.
Oh and my negative review on the product was not approved.
Reason of review: Poor customer service.