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It happened a while ago it says that it was delivered but for *** sake it wasn’t. This is my first time i got this kind of service. And to top if off the one who received it signed my *** name without my own signature? What kind of *** service is this?
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Anonymous
Anonymous

Same issue. I paid it thru LazWallet.. Expected ko na darating ung item pero walang dumating.. Ni walang tawag or text na andito na ung item.. Maya maya nung chineck ko ung it...

Anonymous
Mila F

It happened to me too. I have not received my order yet the courier reported it "delivered" with a bogus signature! I am a long time customer of Lazada and I am really disappo...

It is a long story, first I ordered Nike shoes I thought it was original coz the day I ordered it didn't mentioned if it is original or class A. But still I paid it even it's class A coz I thought the delivery order from them is fast but unfortunately NOT!! it takes 10...
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1.0
#1420588
First of all i am a regular costumer who love to buy different car accessories in your shopping website. Everytime i order, mr. Basan is the one who deliver my product and he is so jolly and nice to me so i am glad to give him complementary or simple token. Last...
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1.8
#1405821
Issue I. I have been suggesting this to both Lazada mgt and delivery (LEX) as well. I have also placed in my address that they should text in advance before they deliver ( one that you can reply on ). As always, the delivery will inform you that they're already at your...
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LazadaPH
LazadaPH

Hi ObsoleteBullTerrier221, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order num...

2.4
I didn't like
  • Delivery staff and process of delivery
  • Im so frustrated with delivery
#1377892
I ordered a Samsung Tablet in early May, CoD. The package arrived, I paid for it, but inside were some make-up brushes instead of the tablet. I accepted a voucher, re-ordered, this time the package contained a clock. I refused delivery. Since then, I've had four chat...
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ExuberantNurseShark
ExuberantNurseShark

If you can't say something useful, don't post spam.

HelpCenter_PissedConsumer
HelpCenter_PissedConsumer
On Behalf of Pissed Consumer Help Center

Check what can be done in case you received a wrong item from Lazada Philippines in the article Best Answers to 12 Lazada Philippines Questions from Community Members

1.7
I didn't like
  • Inability to provide customer service
#1278862
i ordered last birthday sale with order no. 201276947504511. until now the status is "Your package has been packed and is being handed over to our logistics partner." i've chatted and called they just keep telling me to wait 24 to 48 hrs. more than 48 hrs na iniintay...
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Anonymous
gretchela

Same issue sa kin. Pinapacancel ko na pero ang sagot nila have to wait courier to update. Eh, May 4 ang status forwarded to Cebu warehouse at na stuck na sa status na yun. Sob...

3.4
#1262289

Lazada Philippines in Manila, Manila - Forcing Downpayment For COD items

They forcing me to pay 50% downpayment for the item i ordered and the item will not deliver unless i pay the 50% downpayment and i contacted them and their not stating those with the cod item so careful folks even if its lazada dont let your guard down . If its COD then wait for COD no downpayment required try to contact their costumer hotline if your doubting against their move or items if its fraud then call DTI regarding this matter if your item even exceed to 100K no need for downpayment if its COD even the price is too low if its COD no downpayment required
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
Website
#1105759
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Lazada Philippines in Manila, Manila - No confirmation number of order

I shop but no corresponding cofirmation or order number how will i know if my order is on the wat
1.0
Details
Product or Service Quality
#1104284
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Lazada Philippines in Manila, Manila - Short delivery

I bought 2 units of ABSCBN tv tuner blackbox with an amount worth of about P 1,500. each. I only received one unit. The transaction was made last July 10, 2017. I kept of following up with their hotline and email. and all I got is this reply : Joan, Aug 14, 8:10 AM HKT: Dear Rodrigo, We are sorry for not getting back to you the soonest and for the inconvenience this has caused you. Please be advised that we are still coordinating your concern to our support team for further assistance. You may kindly anticipate a separate email notification for updates. We are hoping for your continued patience and understanding. For more information about Lazada Philippines, please refer to our Help Center page at http://www.lazada.com.ph/helpcenter/. Best regards, Joan | Customer Service | Lazada.com.ph As to this moment, Aug. 23, 2017, there's no more message from them. So sad about it I would would like to advise perspective customers to think twice before buying from lazada online. nakakadala. Rudy
1.0
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Warranty
#1091148
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Contact Lazada Philippines Customer Service

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
All Lazada Philippines Contacts

Latest Question

Lazada Philippines Questions
Resolved
The LEX delivery guy called me up while on the way to inform me that he had difficulty finding our place, so I gave him instructions as to how to get to our area. Several minutes later, he called again to inform me that he ended up even further from the place I...
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Anonymous
Jhen

Same here ang order ko xiaomi cellphone worth 12k ..pag open ko ng box sabong panlaba ang laman...Sana mapaclose n yang lazada ang dami n plang nalolokong tao....Di namin pinu...

Anonymous
Anonymous

Eto din ata ung nagdeliver ng playstation 4 ko! Bald dark and ganun ung height. Xempre gusto ko muna icheck ung contents nung package kasi im paying 16000! Something na hnde m...

3.4
I liked
  • Most couriers are courteous
  • Quality of products
  • Prompt delivery
I didn't like
  • Rude courier for lex
#1027844