State: Manila City: Taguig Clear all filters (10 of 4162 reviews match)
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Lazada Philippines - Cant contact
Lazada Philippines - Cant contact
Lazada Philippines - Cant contact
d kuna ngayon macontact yung lazada tagal ko nagipon para mabili yan tagal ko rin naghintay para madeliver tas ganyan d daw madedeliver cla na daw magcancel
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Anonymous
Anonymous

Order numbers : 225807493338086 225831016238086 both were failed delivery due to 2 unsuccessful delivery attempts while, there was never a delivery attempt from them.. Not eve...

Anonymous
Anonymous

same here! Order numbers : 225807493338086 225831016238086 both were failed delivery due to 2 unsuccessful delivery attempts while, there was never a delivery attempt from the...

1.0
#1444428
Lazada Philippines - The package never arrived but you claimed it was delivered. WHERE IS IT?
I live in a condominium so naturally we have a reception desk. This isn't the first time i have delivered through lazada. But this was first time i have experienced this. I received and email that the package have been delivered. I went downstairs to check. Nothing has...
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LazadaPH
LazadaPH

Hi Sir/Ma'am, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we ask for your order number? For ...

3.3
I liked
  • Price
I didn't like
  • Inconsistent delivery
  • Lex delivery service
#1443537

Lazada Philippines in Taguig, Manila - Refund for shipping cost

Lazada Philippines - Refund for shipping cost
Lazada Philippines - Refund for shipping cost
Order number 215464272206181. Last December 15, I talked to Janica the customer service representative and I asked her how can I returned the item since the 7-11 is off line and she advised me “if you haven't drop off the item yet please advice LBC that you will manually return the item and shoulder the shipping cost for the meantime and will refund you the shipping cost.” Until now i didn't receive the refund for the shipping cost that i pay out.
I didn't like
  • Your customer service left me in limbo
#1429945
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Lazada Philippines in Taguig, Manila - Delayed and incomplete orders from LorealPH

Lazada Philippines - Delayed and incomplete orders from LorealPH
Lazada Philippines - Delayed and incomplete orders from LorealPH
Ordered 9 lipsticks from LorealPH during Lazada 12.12 promo. Expected delivery should be from Dec 12 to 18 but got my orders delivered only ob Dec 21. Paid in full but only got 7 of the lipsticks I ordered. Chatted online directly with Loreal since the problem is they shipped incomplete items. I was given standard response to call Lazada hotline or go to the website. I was trying to return the items but Lazada App keeps on having errors.
4.1
Details
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Website
#1429801
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Lazada Philippines - Lazada won't cancel my order even though super late delivery date.
So I ordered a CPU, i5-7600k to be exact, and it should've been delivered to me between Dec 8 - Dec 12 by LEX PH. I waited for it until Dec 13 came. I contacted Lazada's customer care and told them I want to cancel the item and order from a different seller, but they...
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LazadaPH
LazadaPH

Hi ComplexStickInsect477, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order numb...

1.5
I liked
  • First order was great
#1423344
Lazada Philippines - Order cancelled for no reason
Order no : 212024301318996 Processing and shipping took 2 hrs only, and it was even late night (11pm) when I made the order. Waited 5 days for the order and decided to contact support already, only to find out that the order was cancelled. Says that the delivery failed...
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Anonymous
UltimateLynx192

I reordered the same item and chose express this time as I really need the tablet for a birthday present. I was hoping that the item will be delivered THE NEXT DAY as what was...

LazadaPH
LazadaPH

Hi UltimateLynx192. We do understand your concern and we already raised this in our pertinent department. May we suggest to reorder the desired item again on our website. For ...

#1404188
Lazada Philippines - Lazada has the worst customer care
Lazada Philippines - Lazada has the worst customer care
I placed an order last November 11,2018 using the Lazada Wallet as payment method. I top up my Lazada Wallet with enough money to pay my order. However, my order is still on Pending Payment status. According to one of their Customer Service Representative it should...
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Anonymous
Anonymous

I think I’m having the same problem now, I do have more than enough money on my e wallet but my payment is still pending and it will expire by tomorrow, I keep searching for r...

Anonymous
Refine Ramos

I have same problem my lazada wallet have enough balance to pay for my order but still the status of my order is still pending payment.. Tomorrow will be the expiration date o...

2.3
I didn't like
  • Do not value customers
#1399107
Lazada Philippines - I couldn't Track my Return Status for replacement
I Bought Syma X5UC 2MP HD Camera 2.4GHz 4 CH 6-Axis Gyro Headless Mode Quadcopter Drone (White) I return it because of the defective remote control last October 26, 2018 it was drop off at LBC Tagoloan, Misamis Oriental, I try to track it but it was nothing, I tried to...
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LazadaPH
LazadaPH

Hi Erwin Mark G. Poblete, we do understand your concern and disappointments as a customer. Let me coordinate this matter from our concerned branch of LBC for the latest status...

Anonymous
Maruha1920

Hoy lazada aba ayusin nyo naman serbisyo nyo. Nakasampung email na yata ako wala man lang nagreresponse puro auto reply. Tagal n nong concern ko na icancel yung dobleng order ...

1.9
#1397411
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Lazada Philippines - Nothing is inside the cellphone box
Lazada Philippines - Nothing is inside the cellphone box
Lazada Philippines - Nothing is inside the cellphone box
Lazada Philippines - Nothing is inside the cellphone box
Lazada Philippines - Nothing is inside the cellphone box
Lazada Philippines - Nothing is inside the cellphone box
Hi, I am still waiting for Lazada to change my tracking status from 'Shipped' to 'Delivered' since I paid and received the said empty package last Oct. 27 in the afternoon. Until now, I am waiting for my status to change so that I could return it and question you why...
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Harold Gift
Harold Gift

I have the same experience as yours. I ordered a smartphone from Honor Flagship Store so I was confident that I will not be scammed. Upon receiving the package I was doubtful ...

Anonymous
Anonymous

That becomes so common now for lazada package. They can't trace and control package safety and they had many partners bogus seller. Handler of packages not trustworthy.

3.3
#1390258

Contact Lazada Philippines Customer Service

Mailing Address:
Lazada
Net Park Bldg. 5th Ave., Bonifacio Global City
Taguig City, Manila 1630
Philippines
All Lazada Philippines Contacts

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Lazada Philippines Questions
Lazada Philippines - Order 394236795 - Frustrating and Disappointing Return Of Wrong Item delivery Process
Lazada Philippines - Order 394236795 - Frustrating and Disappointing Return Of Wrong Item delivery Process
Lazada Philippines - Order 394236795 - Frustrating and Disappointing Return Of Wrong Item delivery Process
I just received this item which you sent back because you declared that i did not return 1 pc of the lens? I returned all 5 pcs. And as it says in the bottom of the box 5in1!!! I want to return this item because i did not ordered it and i want a full refund! The...
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LazadaPH
LazadaPH

Hello Sir, we do understand your concern. May we know your order number so we may assist you immediately for faster resolution? You may return the item for Free via LBc so we ...

1.0
#1117260