I ordered a michael kors watch last dec18 and receive the package on dec20. Everything was complete, box, paperbag manuals, EXCEPT, the WATCH itself...i was so frustrated as it is supposed to be my gift to my wife this xmas.
I called their customer service today and explained the situation, but prior that, I initiated a return/replace order thru mobile app that gave me a reference number. Today, i dropped the item to the nearest 711 store but the entire thing is a PAIN! I am currently waiting for the their turnaround as to when I will receive the replacement. i didnt choose the refund option as i am thinking it will be taking more time as the payment was thru my creditcard.
This is the 1st out of 5 orders that didnt went well.
Hoping for a quick resolution given that it’s holiday season. The agent though advised that I should expect the replacement by 28th, I hope it’s true.....