I placed my order 3-27-'14,COD only to find out a week after, that they cancelled my orders when i try to track my order,i emailed customer service and they told me that the products we're out of stock,but at the time i ordered those products were certainly available, really?! 8 items not even 1item is available?

You know what i think that they don't trust their consumer because they have a statement in their terms that if they suspect about suspicious orders they will cancel it without prior notice.

Im really pissed because i was looking forward on receiving my orders. Anyway i am not impressed with their service,will not recommend Lazada to anyone and i will not order from Lazada ever!!!

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Order #347267385

Lazada Cancelled my order... I paid via debit card..

my payment wasn't returned. is there a chance that they will return it?

its the 1st time that this happened. Ive been a buyer for a year..


Hello, ask ko lang ngayon pala ide deliver yung order ko. Ine expect ko kse bukas pa kasi nga ang sabi knina kaka ship.

Palang "so i decided not to bring my phone" kasi nga papasok ako ng school.

Ngayon ko lang nabasa nasi lazada ang sabi "postponed muna daw" maide deliver po kaya iyon bukas? Thanks lazada.


I'm nurulhudausman_usman@yahoo at my address pangao saduc marawi city lanao de sur. ...

I cancelled my order yesterd is samsung j1 2016 and free disk.

Pls cancel my order... I have a reason and problem to my money I don't know how cancelled my orders so I post a comment and I for got D no. Code of my orders Pls.

Cancelled my order.



I want to cancelled my order here in lazada...who can help me ho??? thank you....

Nasipit, Caraga, Philippines #1017709

is my order been cancelled? #301767113 please cancel it ,, please reply now , i really need your reply


I had the same issue. Ordered to them.

Confirmed it and waited almost to weeks to know my order was being cancelled! So pissed beacause i was possitively expecting it.

Im gonna tell my friends and would never order any item from them again! Lazada sucks!



We are from Lazada Philippines and I am sorry to hear about your concern. We would be happy to help if you can provide us your Order Number or Ticket Number. You can also call us at our hotline at 02 -795 8900 or send us information on your concern via our contact us page at: http://www.lazada.com.ph/contact/

Thank you.

to LazadaPH #1363453

Good day,,

Just wanna ask the reason why my order has been labeled as "cancelled"

This is my order number 342663245

The expected delivery is this sept 4, 2017 please send me any response

to LazadaPH #1659360

Lazada please BAN the seller SYREL & KURSTEN.. I've waited for my order# 222784168340464 for a week and they cancelled it without giving me a notice.

I did a follow up and ask them why but there's no any response from them.


Rodriguez, Calabarzon, Philippines #859596

I cancel my order at the moment.


I made almost the same experience. I ordered a Panasonic Inverter Aircon with COD.

The order was confirmed on June 10. 2 days later I got an e-mail from them. My order was cancelled:

"Please accept our apologies as we were forced to cancel your order XXXXXXXXX for Panasonic 1.0hp Split Type Inverter Aircon CS/U-S9PKQ (White). As per checking of the updated list of coverage, we are unable deliver in your area using the Cash on Delivery payment method."

What the *** is that.

First they offer cockily COD, and after confirmation they cancel it. What kind of store is that? There's a LBC branch on our island, so where's the problem?

I am a foreigner living in the Philippines.

Back in my country I ordered always many things online.

No problems at all. If online shops like Lazada introducing online shoping in that way, there's a bad reputation for that.

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