Not resolved

my order No. 303729429 of October 2014 was returned as it was wrong item send.

i have already order some item after but still it was not deducted to the amount i have to pay for the next order. presently i have another order No. 309324928 hope it was now deducted to my payable amount.

please remember it is cash on delivery why should make us customer so difficult to refund. we do shop on line at your company lazada because it is easier than to shop on different malls so please don't it hard for us good day po

Reason of review: Poor customer service.

Monetary Loss: $1300.

Preferred solution: Let the company propose a solution.

I liked: Fast delivery.

I didn't like: Poor customer service.

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Muntinlupa, Muntinlupa, Philippines #927733

Hi please note that the refund for the returned item was sent to your email address via voucher on October 22nd. You can use it to purchase other items within Lazada.

to LazadaPH Makati, Manila, Philippines #932729

until now i didn't received the voucher via e mail that you have mentioned. i wanted to order a new item i hope it could be deducted directly to my new order.

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